I have multiple ciscoID, Discount Validation failed.

[WINCis]

hello everyone

I am a network academy student and i have been authorized to take an ccna exam discount voucher. 
So when i try to schedule an exam via pearson vue and apply my discount. i receive an error Discount Validation failed. After that i figure out that my account have two different Cisco ID(csco). One is the valid csco that associate with my certification exam discount and another is the new one. Although i didn't create duplicate cisco proflie.

Then i think that the new one should be remove. Or What can i do to solve this problem?

And how can i contract ccna help support?

I sincerely thank you for everyone.

[shaiksh]

Please visit the link for more information.
https://certsupport.cisco.com/s/?language=en_US

Support & FAQs | Networking Academy (netacad.com)

[bigevilbeard]

Open a ticket with cert support and ask them to merge your accounts, keeping the one you have the discount voucher for https://certsupport.cisco.com/

Hope this helps.

[WINCis]

Not sure i need to merge accounts. Since i have only one account. 

Thanks a lot, bigevilbeard

[bigevilbeard]

@WINCis This would be a merge, as you have two IDs as you noted, i had this. So I opened a case, since it seemed I had a duplicate CSCO number. To have the duplicate records merged, you should open a case online with the Learning@Cisco Centralized Support team and select the option of CSCO duplicate number.

Hope this helps.

[WINCis]

No, It isn't. I have to insist that in my case it is not a duplicate CSCO number. It is a multiple SCSO number.
By the way, your solution is so helpful and you are so kind.

[WINCis]

To everyone, I have found a solution.
Go to certsupport.cisco.com and open a case. Select an Exam Vouchers. and just ask them nicely to remove the new one. That's it. And you'll be happy in a day or two.