Cisco ACE 4710 GUI access is not working

[narayana reddy]

Hello,

We have Cisco ACE 4710 in our network.

system image file: (hd0,1)/c4710ace-mz.A3_2_0.bin
  Device Manager version 1.1 (0) 20080805:0415   

We are not able to connect to the device through HTTPS (GUI) , it used to work before. When we try access the GUI, it asks for user name and password.

After that it shows blank screen.

Can any one tell me if this is kind of BUG.

Thanks in Advance!!

Srini

[craig bache]

Hi Srini

Please see the following from the Cisco site:

Could you enter the dm status CLI command in Exec mode to verify the health of the Device Manager.

If you see that the status is "STOPPED," restart the Device Manager using the dm reload command. You must be the global administrator to access the dm reload command. Restarting the Device Manager does not impact ACE functionality; however, it may take a few minutes for the Device Manager to reinitialize as it reads the ACE CLI configuration.

Regards Craig

[Cesar Roque]

It looks that you are hitting this bug CSCsv95366.

The version you are running is about 3-4 years old, I´ll  recomend you upgrade the code to latest release.