CSS11501 Upgrade Problem - can't remove software image

[paul.f]

Hi,

We have a CSS11501 which came pre-installed with software version 7.20 (Build 206).

I wanted to upgrade this to version 7.40, so our supplier sent us a CD with the software image.

The install failed, because the supplier sent us the wrong image (ap0500037s.adi).

They then sent us another cd, with the correct image (sg0740004.adi-gz) ...

... however, I couldn't upgrade to this version, because the system now has two software images (the original 7.20 and the ap0500037s.adi).

When I try to remove the incorrect image, the CSS says that it doesn't exist.

When I try to install an image, it says I have to remove one of the other images first.

I don't really want to have to remove 7.20, just in case I have to roll-back for some reason.

Any ideas?

[Gilles Dufour]

You will have to reboot and go into offdm.

From there, by surfin the menus, you should be able to remove the image you don't want.

Regards,

Gilles.

[paul.f]

Thanks for that Gilles, I'll give it a go.

Thanks,

Paul.

[paul.f]

Gilles,

I went into offdm, but the same thing happened.

I selected the option to delete an image, but there was only one image listed, and that was the currently working one (which I really want to keep, in case I need to roll-back).

When I use the upgrade command, it says 'you have to remove one of the images, would you like to delete ap0500037s.adi?' I select yes, but it won't delete.

Are there any alternatives to formatting the disk?

Thanks,

Paul.

[Gilles Dufour · Accepted solution]

Paul,

unfortunately there is no alternative.

You have to erase the disk and reinstall an image from offdm.

Gilles.

[paul.f]

Okay, thanks for your help.

Paul.