How to report spam email to Ironport / SenderBase

[joetam]

Dear sir,

     Our customer having a problem that he has still received a spam email for several days without blocking from Spam Blocker, do it has any link to report such spam mail?

Regards,

Joe Tam

[bethingt]

First step is to find the message that is spam and look at how the blocker rated the message. There is a size limitation on the size of mail that the blocker will scan for Spam and Anti-Virus so there is a possibility that it exceeded the size limit. If the mail was scanned and it was seen by the blocker as being negative you will need to save the mail as an attachment and mail it to spam@access.ironport.com . The reason we need the mail saved as an attachment is if you forward the mail it looses the header information that we need to evaluate the message. If you need any assistance with this please call the CIsco small business support center http://www.cisco.com/en/US/partner/support/tsd_cisco_small_business_support_center_contacts.html

Brian

[dzavasni]

Has the customer verified that the mail is actually going through the blocker? A common mistake is to deploy the blocker, but never change DNS records. Or similarly, deploy the blocker but never change NAT statements, leaving port 25 pointed to the mail server and unknowingly bypassing the blocker.