Archived Small Business Support

Ver. Of software: 6.6.0-202Problem: When trying to access End User Configured Block lists the option does not show up.Taken directly from the user guide for the device:End users can create safelists to ensure that messages from certain senders are ne...

Hi,Does anybody know the password recovery procedure for admin user?The password has been lost and currently spam blocker is unusable.--Best RegardsGabriel Kujawski

Hello everybody,please how i can understand licencing in Spam and Virus blocker?for example, 50 users is conccurent ? If i have 200 users in Exchange but at same time using max 40 users, can i use Spam blocker with 50 users licences?Because many our ...

I made a mistake in configuring the listeners of the Blocker , I unchecked services on the listener interface both incoming and outgoing.So now the management ip of the unit is pingable but no services are available. Is there a way to reset it to def...

Hi !We just purchased one unit for 250 Users and we love it. It's awesome. The only question I have is...The manual is stressing the fact that we should always shut down the unit properly to avoid corruption of the file system, which is fine by me. B...

Dear sir,     Our customer having a problem that he has still received a spam email for several days without blocking from Spam Blocker, do it has any link to report such spam mail?Regards,Joe Tam

Does anyone know how the Seat Count licensing works? Does it count network users, email boxes, IP addresses, or some other way? Any help would be appreciated, as my Small Business Market Manager couldn't give me an answer.

Dear All,I've question about reputation filtering in Spam Blocker.One of our customers has many clients in China, Asia generally. There is a lot of emails that are being blocked from this part of the world, and most of them is SPAM so blocker acts as...

Partner has a question..I met with the client yesterday.  They do indeed have 50 phones… but 16 of them are analog devices that they want to leave in place.  I can’t support that many analog devices on the UC500 though can I?

Dear all,     Our customer has found a problem for sender email bounced back unexpectedly, he has found the error logged from blocker.14 Oct 2009 08:02:06 (GMT +0800)Protocol SMTP interface Data 2 (IP 192.168.1.202) on incoming connection (ICID 18527...

Hello,I have used factory default reset button of my blocker within GUI and now my blocker is half-working. Some settings is possible to set via GUI some shows an error. I tried to reset my blocker to the factory default settings via CLI but after th...

I am looking to sell an 8 camera PVC2300 solution to a school that would like to record 24 hours a day continuously and retain data for 3-4 days.  Can someone recommend an INEXPENSIVE small business PoE switch and NAS device for storage?

I was looking at the SIP trunk window in CCA 2.2, and I have seen only one option in advanced options currently. The only option that I have seen currently is additional allowed IP addresses.Here are the options that need to be added there or in a ne...

On Page 61 of the CCA administration guide, it lists UC520 software pack 7.0.4. Is 7.0.4 actually correct, or should that really be 7.1.4?On Page 268 of the CCA administration guide, the following phones do not support octo line: 7920, 7902, 7931G, C...