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API command issue - SX80 not able to accept calls from Crestron touch panel

Hi - i'm having an API commands issue between our Cisco SX80 and Crestron DMPS. When we are receiving incoming calls and go to answer on the Crestron TP, we can't answer it and it basically freezes. When we call the second time, we can accept it without issue. When there’s an incoming call, the API commands are the same every time, but for some reason, every once in a while the Cisco doesn’t complete the connection and doesn’t return a “status Call AnswerState” acknowledgement

 

Thanks,

Sam

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