We are migrating from VXML Gateway to Virtual Voice Browsers in our UCCE environment utilizing CVP VXML applications. Currently we utilize a virtual IP (VIP) to load balance the ASR/TTS requests from VXML Gateway to multiple Nuance Recognizer server...
Hi all,I'm working on an informational Internet-Draft at the IETF titled JSON-Based Dynamic Configuration Management, which outlines a JSON Schema and filename convention for versioned configurations files.For the "Use Case of Infrastructure-as-Code"...
We are getting surprised with super-quick idle logouts since updating to 12.6.2. If an agent is inactive in the Finesse desktop for only a few seconds and then refreshes the window, s/he has to log in again. This is a much tighter restriction than ...
Hi if I'm trying to set the ERL of a unlocated phone that has no ERL set yet (default), using a PUT to cerappservices/service/unlocatedphone <updateUnlocatedPhoneRequest><PhoneMACAddress>11-22-33-44-55-66</PhoneMACAddress><AssignERL>ERL3</AssignERL...
Hello, I'm attempting to use the CER REST API as documented here: https://developer.cisco.com/docs/cer-config/erl-management/ against a CER 14.0 cluster. My goal is to assign ERLs to access points. According to the documentation, this can be done wit...
Issue Summary:I am currently working on integrating JTAPI with CUCM 14 to make phone calls from a Java application. However, I am encountering issues with CTI port registration and call initiation.Observed Behavior:CTI Port Registration Issue:It appe...
Hello, We need to install Cisco Web Communicator extension for Chrome. We checked this url: https://chromewebstore.google.com/detail/cisco-web-communicator/mbhnoblcplfcookpoennihpndjobapeo Unfortunately Chrome does not allow me to install this extens...
We are experimenting with the web apps and macros, is it possible to enable WebGL on the board for apps such as google earth or to view CAD designs? The message "Hmm. While your browser seems to support WebGL, it is disabled or unavailable" appears ...
Hello All,We are trying to subscribe Finesse events into our independent web application, which is hosted outside of Cisco. The goal is to notify and display any server events, such as state or status changes, on our web application. Client Single Si...
I have a PCCE Finesse 12.6(2) gadget calling a 3rd party API with the `gadgets.io.makeRequest()` function that is getting an HTTP 504 Gateway Timeout response about 50% of the time. To be clear, the POST https://FINESSE/gadgets/makeRequest is getting...
I have been going through tutorials to set up the Cisco sample callback application. So far my ICM script is working and I can get it to hit the CallbackEntry script. However, it is failing at the Validate_01 element, here is the activity log: 10.10...
Trying to get action buttons configured with Macros to launch simple web sites and do a refresh. Have tried code but when clicking on button nothing happens. What am i missing? Any help is greatly appreciated import xapi from 'xapi';async function fe...
I have a VXML application in which I am using java classes to check updates from the UCCE for multiple events. I need this application to play asynchronously so I can play another VXML application which has queue prompts. This is how the scenario wil...
Hello.Can anyone explain the difference in the two replication status available from the CUCM PAWS API?PAWS - ClusterNodeService: "isClusterReplicationOK"PAWS - DataBaseReplicationStatusService: "getDataBaseReplicationStatus"Is there any documentatio...
