Activity in DevNet Collaboration
UCM 15.0(1) API Support
Hello.Has anyone had any luck getting with UCM 15.0(1) and getting this API to work for Identity Certificates to upload? The tomcat one.post....../platformcom/api/v1/certmgr/config/identity/certificatesI read this is required?{ "service": "tomcat",...
CVP Standalone Outbound call results
Dears,We deployed the CVP Standalone Outbound setup in two environments.The first runs CVP and VVB 12.6.2 with a CUBE 8300 on IOS 17.12.6.The second runs CVP and VVB 12.6.2 with a CUBE 4451 on IOS 17.12.6.We noticed different values in the reason_cod...
termchar property
This document was generated from CDN thread Created by: deniz caglar on 09-09-2008 01:24:25 PM Hi all,I need to use * and # characters to complete getting dtmf input. As i read it is achieved by setting termchar property. By default it is #, but i wa...
inline DTMF Digits grammar
This document was generated from CDN thread Created by: Greg Worm on 11-10-2011 03:41:24 PM I am looking to use an inline DTMF grammar for variable length digits within a form object. I am looking for the syntax that would work with Gateway Version ...
Resolved! Identify the admin user who changes the state of another user
Hello all!In Finesse, we are having users who complain of someone changing their status from 'Wrap Up' to READY when they are still working on an existing client. This catches them off guard. Is there a way to identify who is changing the status? I w...
endpoint video configuration with python
Hello guys, I have 70 video endpoints to configure. These are the same parameters for each endpoint. I would like to use a python script and use the Paramiko library to make my ssh connection and pass the command lines like when I use putty. The SS...
Resolved! Creating Call Park Simulation App
Hello Trying to create a simulated call park solution using CTI Ports for my business, where we are receiving calls answered by Reception, and then blind transferred to a CTI Port, the call is then answered and held by the CTI Port. When that CTI ...
Thresholds Only set as default in Finesse CUIC report
Hi, I have a custom CUIC report which i have embedded in to Finesse 11.6. The report has thresholds configured and I would like the report to automatically have these thresholds applied when agents open Finesse. At the moment, they have to click the...
Prompt not Uploaded to ccx repositary
I am creating a script to play a dynamic prompt i have created a script and all steps seem to get executed but the script fails to play the prompt and when i go to see if the prompt uploaded to the prompt directory its not there.I pulled MIVR logs an...
Resolved! Finesse om_calltype
We're creating a Finesse gadget that will do the work of a Workflow due to Workflows limitations of being only able to send five variables. With the gadget, we're able to send the variables that we want. One thing I noticed in the Finesse logs within...
Resolved! Where to get android jabber guest client APK
hi,wondering where to download the android jabber guest client?i tried to search in google play store.but, there is not such app existed.however, i can find iOS version in iOS app store.please let me know where i can get the apkyoursAlan
Question about Cisco Meeting Server Event API Error Message
Hello all together, I have a question regarding the Cisco Meeting Server (CMS) Event API and a error message I can see in the CMS Logs. I have build a websocket connection from a PHP based web application so that I can see active meetings and partici...
JTAPI application - Implementation
hey, my application works with 4 cucm nodes on the same cluster with sizing of 10K at the same time and balancing terminals between the nodesthe appuser has 20K devices associated.the application makes getProvider for each cucm node with the same app...
Webex Customer Assist: WrapUp Reasons not propagated via XSI-Events
From what we can see, WrapUp reasons within Customer Assist uses 'Disposition Codes' feature from the underlying BroadWorks.There is a functionality to set the default wrap up reason within Customer Assist and further override by manually setting the...
Webex Customer Assist: BlindTransfer request doesnt work
We use XSI-Actions for various call controls using the tenant wide auth token.When we try to use blind transfer on Customer Assist, we are getting an error message saying "User is not a call center".The request we use is /v2.0/callcenter/{callcenteri...
