Activity in DevNet Collaboration
Yealink headsets want to compatible with Jabber softphone
Hi Guys, This is Eason from the Yealink Headset team.Recently, we received so many requests that Yealink headsets can be compatible with Jabber.As for the compatibility method, which method can Yealink adopt?Because the Jabber Web SDK seems to be onl...
Cisco Unified JTAPI Test Tool ** Now Available **
This blog was generated from CDN blog Created by: George Gary on 05-12-2008 07:39:59 PMWe are proud to announce the recent posting of a new JTAPI sample application called JTAPI Test Tool, designed to help learn, test, and debug JTAPI on Cisco Unifi...
Using Phone Migration Feature using AXL
Is there a way to use the 'Migration Phone' functionality of the CUCM admin interface through AXL? We're looking into a way to programmatically migrate phones.
Is XMPP (Finesse Notification Service) Usable with UCCX SSO?
Hi Cisco team,We’re currently integrating with UCCX (15.x) and are using both the REST APIs and XMPP (Finesse Notification Service via OpenFire) to support real-time event notifications.We've trying to implement SSO using Cisco IdS with SAML 2.0. I'v...
Resolved! Newbee Need help with understanding UCCX Script logic
I'm trying to understand what condition triggers a False condition in this ScriptI'm trying to test this Script and make sure callers have the option to go to voicemailI've tried taking a call and staying on the line, then I called 4 more times fro...
Resolved! Need Help Understanding Call Log API Response (BroadSoft XSI-Actions)
Hi everyone I’m still pretty new to the BroadSoft APIs, and I’m hoping to get some clarity on how we’re meant to work with the call logs returned from this endpoint: https://xsp.svsvoip.net/com.broadsoft.xsi-actions/v2.0/user/{{userid}}/directories/...
CVP Call Studio - Converting String to Integer
Hello, This is regarding a CVP environment version 12.6(1)We are trying to use a "Database Element" in Call Studio to connect to an MSSQL database and execute a Select Query. The Select query is working just fine if we define the caller number manual...
Can't download anything from the library
This document was generated from CDN thread Created by: Robert Raver on 28-09-2008 06:24:24 PM Hi,I can't download anything fro the links on the Library section of the Developer Community. Whenever I click to download anything it gives me an "Interna...
Upgrading CCX 12.5.1 SU1 to SU3 changes
We're using a third party system that gives agents their wallboard and agent capabilities. That service uses API to connect to UCCX, ever since we upgraded the server, that service no longer works and only able to use Finesse for everyday use. Were t...
Resolved! Call transfer cases
We need to implement three different call transfer scenarios:I. What Finesse REST API actions (commands) need to be performed for the steps 4-5 of the test below:1) Agent 1 Login2) Agent 1 Not Ready3) Agent 1 dials to a customer at extension 12345 (...
CER API
Hi,Could someone please let me know the CER release in which the APIs are exposed?Are these read only APIs?Thanks,Sandeep
VVB load balancing to ASR/TTS servers
We are migrating from VXML Gateway to Virtual Voice Browsers in our UCCE environment utilizing CVP VXML applications. Currently we utilize a virtual IP (VIP) to load balance the ASR/TTS requests from VXML Gateway to multiple Nuance Recognizer server...
Resolved! Does Cisco Use JSON for Infra-as-Code? Looking for Reference Case
Hi all,I'm working on an informational Internet-Draft at the IETF titled JSON-Based Dynamic Configuration Management, which outlines a JSON Schema and filename convention for versioned configurations files.For the "Use Case of Infrastructure-as-Code"...
Idle Logout in 12.6.2/ES03?
We are getting surprised with super-quick idle logouts since updating to 12.6.2. If an agent is inactive in the Finesse desktop for only a few seconds and then refreshes the window, s/he has to log in again. This is a much tighter restriction than ...
CER set ERL for Unlocated Phone
Hi if I'm trying to set the ERL of a unlocated phone that has no ERL set yet (default), using a PUT to cerappservices/service/unlocatedphone <updateUnlocatedPhoneRequest><PhoneMACAddress>11-22-33-44-55-66</PhoneMACAddress><AssignERL>ERL3</AssignERL...
