I am using Cisco Finesse version (11.5). I just want to get the customer information in Finesse ECE gadget that a customer filled during submitting chat request through  pre-chat form like the picture I have attached  I just&... view more

I am new to Cisco Chat and Email. I want to know that is there any way to generate an event on agent side while we submit the customer info in Enterprise Chat and Email chat form and initialized the chat.Actually I want to pop up a message on agent side (... view more

Hello, I am attempting to automate the imaging of a CSR by booting it and having it pull a ZTP script which goes out and grabs a config file, then replaces it's current config with the one it just downloaded. I am seeing weird things though. ZTP only... view more

I'm configuring a Cisco Infrastructure virtual instance, but cannot ping the default gateway.Version: 3.6.0Build:  3.6.0.0.172Host:  VMware 6.0 I've tried two different virtual adapters E1000 and E1000e. The IP Address / Subnet are on ... view more

I have a REST API in AWS. I want to make a call to that REST service from a Finesse widget within an instance of DCloud. Are there special instances of DCloud that allow external traffic, or can I connect the two systems via VPN somehow?