Customer Connection

Cisco Customer Connection enables customers to interact directly with Cisco product teams and thousands of peer experts worldwide through our members-only community and programs. As a Cisco customer, you'll have opportunities to discuss product roadmaps, influence product direction, participate in early adopter trials, get advice and share your expertise around Cisco technologies.

> Take a look at all the benefits.

Private Communities to Engage with Peers and Cisco
Interact and share your knowledge with other members and Cisco experts. Participate in exclusive programs, product trials, and events.
Monthly Technical and Roadmap Briefings
Monthly briefings covering Cisco Collaboration, Network Architecture, Security and Data Center solutions, product roadmaps, and technical topics requested by members. These Cisco Webex virtual meetings enable interactive discussions and Q&A.
Early Adopter, Beta and Early Field Trial Opportunities
The Customer Connection program is your avenue to participate in pre-release product trials. Be part of cutting edge technology by partnering with Cisco to make better products for you.
Advisory Groups Influence Product Direction
Participate in small advisory groups that work closely with Cisco product, user experience, and documentation teams.
Member Resources
The private member community highlights resources to help you stay up-to-date and manage your Cisco Collaboration, Enterprise Networks, Security and Data Center solutions. Check the community often to learn about new resources.

What's Happening in the Customer Connection Program

Collaboration

Upcoming Briefings:

Next Gen Experiences for Collaboration Solution Release 14
Better Integrations for Collaboration Solution Release 14
Cloud Management for On Prem UC for Collaboration Solution Release 14
What's new in security and compliance for Webex Teams?
Webex Contact Center
Latest innovations in Webex Control Hub

Latest Replays:

Cognitive Collaboration
My Cisco Entitlements
Cloud Analytics for On Premise UC
Webex Teams Security and Compliance

Networking

Upcoming Briefings:

Coming soon

Latest Replays:

My Cisco Entitlements
Catalyst 9600 Update
Wi-Fi 6 and the Next Generation of Access
Cisco Software Subscription Offer for Routing/SD-WAN

Security

Upcoming Briefings:

TAC Connect for Security

Latest Replays:

Email Security Update
Cisco Threat Response Demo and Updates
Endpoint Security
Cisco Defense Orchestrator

Data Center

Upcoming Briefings:

Coming soon

Latest Replays:

My Cisco Entitlements
IoT Edge
Cisco Secure Data Center CVD Update
Cisco UCS Next Gen Fabric Interconnect and Virtual Interface Card Overview

Early Adopter Trials

Collaboration

Cisco TAC Connect
Jabber for Windows
Jabber for Mac
Jabber for Android
Jabber for iOS
Jabber for Softphone for VDI

Security

Cisco TAC Connect

Networking

TrueTrace

Product Enhancement Ideas

Your direct connection to Cisco product teams!

Submit your product enhancement ideas.

Vote on ideas from other Customer Connection members.

What Members Have To Say

Eric Pedersen — “The CCP briefings and roadmap sessions have been very valuable for us to plan our product deployments and purchases.”

Johannes Neubecker — “Be able to communicate product enhancement ideas and see how incredibly different the requirements are for other customers. This broadens the horizon and allows to contribute and benefit.”

Community News

Meet the new cognitive cloud-based Webex Contact Center

Cisco announced major enhancements today to Webex Contact Center. Learn more about the highlights including better support for the needs...

Threat Hunting 101: Cisco Cybersecurity Report

Nobody wants to be caught out by a threat, but in today's threat landscape, it can happen. Learn more about the value of threat hunting ...

Cisco named a leader in the 2019 Gartner Magic Quadrant for Network Firewalls

Gartner has once again named Cisco a Leader in the Magic Quadrant for Network Firewalls. This distinction recognizes Cisco's ingenuity i...

Meet the Best Cert Study Journey Winner of the 2018 IT Blog Awards

Deirra Footman believes in helping others succeed by sharing experiences and best practices she has developed. Learn more about how she ...