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150,468 Solutions

Customer Connection


CCP_logo.png   Cisco's online customer user group. Welcome to the inner circle!

Cisco Customer Connection enables customers to interact directly with Cisco product teams and thousands of peer experts worldwide through our members-only community and programs. As a Cisco customer, you'll have opportunities to discuss product roadmaps, influence product direction, participate in early adopter trials, get advice and share your expertise around Cisco technologies.
  • Private Communities to Engage with Peers and Cisco
    Interact and share your knowledge with other members and Cisco experts. Participate in exclusive programs, product trials, and events.
  • Monthly Technical and Roadmap Briefings 
    Monthly briefings covering Cisco Collaboration, Network Architecture, Security and Data Center solutions, product roadmaps, and technical topics requested by members. These Cisco Webex virtual meetings enable interactive discussions and Q&A.
  • Early Adopter, Beta and Early Field Trial Opportunities
    The Customer Connection program is your avenue to participate in pre-release product trials. Be part of cutting edge technology by partnering with Cisco to make better products for you.
  • Advisory Groups Influence Product Direction
    Participate in small advisory groups that work closely with Cisco product, user experience, and documentation teams.
  • Member Resources
    The private member community highlights resources to help you stay up-to-date and manage your Cisco Collaboration, Enterprise Networks, Security and Data Center solutions. Check the community often to learn about new resources.

What's Happening in the Customer Connection Program


Upcoming Briefings:

  • Cognitive Collaboration
  • Webex Teams

Latest Replays:

  • Cloud Analytics for On Premise UC
  • Webex Teams Security and Compliance
  • Project SAGE
  • TAC Connect


Upcoming Briefings:

  • My Cisco Entitlements
  • Smart Accounts/Smart Licensing
  • Machine Learning/Artificial Intelligence

Latest Replays:

  • Catalyst 9600 Update
  • Wi-Fi 6 and the Next Generation of Access
  • Project SAGE
  • Cisco Software Subscription Offer for Routing/SD-WAN


Upcoming Briefings:

  • Cisco Defense Orchestrator Roadmap and Demo
  • What's New with Cisco Endpoint Security
  • Email Security Update - Release 13.0, x95 Hardware Upgrade, Global Data Centers
  • Cisco Threat Response Demo and Updates

Latest Replays:

  • Project SAGE
  • Achieving Operational Efficiency with Multi-Instance on Cisco Next Gen Firewall
  • New Cisco Umbrella Integrations
  • Next Generation IPS

Data Center

Upcoming Briefings:

  • My Cisco Entitlements

Latest Replays:

  • Project SAGE
  • Cisco Secure Data Center CVD Update
  • Cisco UCS Next Gen Fabric Interconnect and Virtual Interface Card Overview
  • Cisco Intersight - Update and Essentials Overview


Early Adopter Trials


  • Cisco TAC Connect
  • Jabber for Windows
  • Jabber for Mac
  • Jabber for Android
  • Jabber for iOS
  • Jabber for Softphone for VDI

Product Enhancement Ideas

Your direct connection to Cisco product teams!

Submit your product enhancement ideas.

Vote on ideas from other Customer Connection members.


What Members Have To Say
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Eric Pedersen — “The CCP briefings and roadmap sessions have been very valuable for us to plan our product deployments and purchases.”
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Johannes Neubecker — “Be able to communicate product enhancement ideas and see how incredibly different the requirements are for other customers. This broadens the horizon and allows to contribute and benefit.”
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