Customer Connection

Cisco Customer Connection enables customers to interact directly with Cisco product teams and thousands of peer experts worldwide through our members-only community and programs. As a Cisco customer, you'll have opportunities to discuss product roadmaps, influence product direction, participate in early adopter trials, get advice and share your expertise around Cisco technologies.

> Take a look at all the benefits.

Private Communities to Engage with Peers and Cisco
Interact and share your knowledge with other members and Cisco experts. Participate in exclusive programs, product trials, and events.
Monthly Technical and Roadmap Briefings
Monthly briefings covering Cisco Collaboration, Network Architecture, Security and Data Center solutions, product roadmaps, and technical topics requested by members. These Cisco Webex virtual meetings enable interactive discussions and Q&A.
Early Adopter, Beta and Early Field Trial Opportunities
The Customer Connection program is your avenue to participate in pre-release product trials. Be part of cutting edge technology by partnering with Cisco to make better products for you.
Advisory Groups Influence Product Direction
Participate in small advisory groups that work closely with Cisco product, user experience, and documentation teams.
Member Resources
The private member community highlights resources to help you stay up-to-date and manage your Cisco Collaboration, Enterprise Networks, Security and Data Center solutions. Check the community often to learn about new resources.

What's Happening in the Customer Connection Program

Exclusive Access to Roadmap Briefings and Cisco Live Meet the Engineer Meetings

Collaboration

Roadmap Briefings:

June 10: Phones, Headsets and Webex Video Devices (Desk, Room, Board)
June 11: Control Hub Analytics and Diagnostics
June 16: Cloud Calling Solutions
June 16: Webex Meetings and Teams
June 17: On-premise UC infrastructure (CUCM, Jabber & CMS)
June 22: Cisco Webex Contact Center
June 23: Cisco Cloud Webex Contact Center Enterprise and Contact Center Enterprise

Latest Replays:

New Options for Webex European Data Residency
Virtual Spaces Using Webex Teams

Networking

Technical Briefings:

May 27: Cisco DNA Spaces & Catalyst 9600 Switches
May 28: Wireless Management for Small Businesses

Roadmap Briefings:

June 8: Zero-Trust for Workplace
June 8: Cisco Catalyst 9000 Series Switches
June 8: Cisco DNA Center
June 10: Wireless and DNA Spaces

Latest Replays:

Trustworthy Systems – Trusting your Network Infrastructure
Cisco DNA: How to Best Drive Assurance and Analytics for your IBN Network

Security

Roadmap Briefings:

June 11: Cisco ISE Innovations
June 12: Cisco Security Analytics and Logging (CSAL)
June 15: Network Security Firewall
June 15: Cisco Stealthwatch
June 17: Cisco Email Security and Cloud Mailbox Defense
June 17: Cisco Umbrella
June 18: Cisco Web Security Appliance
June 18: Cisco SecureX

Latest Replays:

Simplify your security using SecureX
Cisco Threat Response

Data Center

Roadmap Briefings:

June 9: Cisco Unified Computing System (UCS) and Cisco Intersight
June 11: Cisco Hyperconverged Infrastructure
June 12: Nexus Switching Hardware
June 15: Data Center Automation - ACI, DCNM, Day 2 Operations Software

Latest Replays:

My Cisco Entitlements
Cisco Intersight Innovations

Early Adopter Trials

Collaboration

Jabber for Windows
Jabber for Mac
Jabber for Android
Jabber for iOS
Jabber for Softphone for VDI
Webex Teams for Windows
Webex Teams for Mac
Webex Teams for iOS
Webex Teams for Android
Webex Teams for VDI

Product Enhancement Ideas

Your direct connection to Cisco product teams!

Submit your product enhancement ideas.

Vote on ideas from other Customer Connection members.

What Members Have To Say

Eric Pedersen — “The CCP briefings and roadmap sessions have been very valuable for us to plan our product deployments and purchases.”

Johannes Neubecker — “Be able to communicate product enhancement ideas and see how incredibly different the requirements are for other customers. This broadens the horizon and allows to contribute and benefit.”

Community News

Exclusive June 2020 Customer Connection Product Roadmap Briefings

We're not going to Vegas, so the exclusive Customer Connection NDA roadmap sessions are coming to you! June 8-23, interact directly with...

Announcing the new Webex Community

The Webex Community has officially launched, and you’re invited to join! Whether you’re a Webex User, IT Admin, or an Adoption Champion,...

Calling all IT heroes - Register Now

Here is your chance to attend the Cisco Live digital event from the comfort of your own home. This free event is being held on June 2 an...

Congratulations to our Member of the Month, Eric Tucker!

The Member of the Month is awarded to thank and recognize our most active members in the Customer Connection program. Every month we wil...