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152,183 Solutions

Customer Connection


CCP_logo.png   Cisco's online customer user group. Welcome to the inner circle!

Cisco Customer Connection enables customers to interact directly with Cisco product teams and thousands of peer experts worldwide through our members-only community and programs. As a Cisco customer, you'll have opportunities to discuss product roadmaps, influence product direction, participate in early adopter trials, get advice and share your expertise around Cisco technologies.
  • Private Communities to Engage with Peers and Cisco
    Interact and share your knowledge with other members and Cisco experts. Participate in exclusive programs, product trials, and events.
  • Monthly Technical and Roadmap Briefings 
    Monthly briefings covering Cisco Collaboration, Network Architecture, Security and Data Center solutions, product roadmaps, and technical topics requested by members. These Cisco Webex virtual meetings enable interactive discussions and Q&A.
  • Early Adopter, Beta and Early Field Trial Opportunities
    The Customer Connection program is your avenue to participate in pre-release product trials. Be part of cutting edge technology by partnering with Cisco to make better products for you.
  • Advisory Groups Influence Product Direction
    Participate in small advisory groups that work closely with Cisco product, user experience, and documentation teams.
  • Member Resources
    The private member community highlights resources to help you stay up-to-date and manage your Cisco Collaboration, Enterprise Networks, Security and Data Center solutions. Check the community often to learn about new resources.

What's Happening in the Customer Connection Program


Upcoming Briefings:

  • January 24: Cisco Cloud Calling Strategy

Latest Replays:

  • What's New and Next with Webex Teams
  • Cisco Unified Communications Manager Collaboration Systems Release 12.5
  • Jabber 12.5 Preview and Roadmap


Upcoming Briefings:

  • January 15: Cisco Software Subscription Offer for Routing/SD-WAN
  • January 22: Accelerate SD-WAN Adoption

Latest Replays:

  • Catalyst 1960L in Small Business
  • Enterprise Routing Update and Futures
  • Cisco SD-WAN Cloud OnRamp Innovations


  • January 16: Achieving Operational Efficiency with Multi-Instance on Cisco Next Gen Firewall

Latest Replays:

  • New Cisco Umbrella Integrations
  • Next Generation IPS

Data Center

  • New briefings coming soon

Latest Replays:

  • Cisco Secure Data Center CVD Update
  • Cisco UCS Next Gen Fabric Interconnect and Virtual Interface Card Overview
  • Cisco Intersight - Update and Essentials Overview


Early Adopter & Beta Trials


  • Cisco Jabber 12.0 for Windows, Mac, iOS, Android
  • Cisco Virtual Chat Assistant



  • Identity Services Engine (ISE) 2.5

Product Enhancement Ideas

Your direct connection to Cisco product teams!

Submit your product enhancement ideas.

Vote on ideas from other Customer Connection members.


What Members Have To Say
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Eric Pedersen — “The CCP briefings and roadmap sessions have been very valuable for us to plan our product deployments and purchases.”
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Johannes Neubecker — “Be able to communicate product enhancement ideas and see how incredibly different the requirements are for other customers. This broadens the horizon and allows to contribute and benefit.”
Community News
Hearty Congratulations! I would like to congratulate Peter Paluch for becoming our newest inductee into the Cisco Community Hall of Fame...
Congratulations! We are extremely excited to announce the 2019 Cisco Designated VIP class for the Cisco Community. The Cisco Designated ...
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I had the privilege of meeting Daniel Ordonez in person last week. Here is a quick interview with Daniel asking him why he participates ...