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159,782 Solutions

Customer Connection

Cisco's online user group program. Where customers connect with Cisco.
Cisco Customer Connection enables customers to interact directly with Cisco product teams and thousands of peer experts worldwide through our members-only community and programs. As a Cisco customer, you'll have opportunities to discuss product roadmaps, influence product direction, participate in early adopter trials, get advice and share your expertise around Cisco technologies.
  • Private Communities to Engage with Peers and Cisco
    Interact and share your knowledge with other members and Cisco experts. Participate in exclusive programs, product trials, and events.
  • Monthly Technical and Roadmap Briefings 
    Monthly briefings covering Cisco Collaboration, Network Architecture, Security and Data Center solutions, product roadmaps, and technical topics requested by members. These Cisco Webex virtual meetings enable interactive discussions and Q&A.
  • Early Adopter, Beta and Early Field Trial Opportunities
    The Customer Connection program is your avenue to participate in pre-release product trials. Be part of cutting edge technology by partnering with Cisco to make better products for you.
  • Advisory Groups Influence Product Direction
    Participate in small advisory groups that work closely with Cisco product, user experience, and documentation teams.
  • Member Resources
    The private member community highlights resources to help you stay up-to-date and manage your Cisco Collaboration, Enterprise Networks, Security and Data Center solutions. Check the community often to learn about new resources.

What's Happening in the Customer Connection Program

Exclusive Access to Roadmap Briefings and Cisco Live Meet the Engineer Meetings


Roadmap Briefings:

  • June 10: Phones, Headsets and Webex Video Devices (Desk, Room, Board)
  • June 11: Control Hub Analytics and Diagnostics
  • June 16: Cloud Calling Solutions
  • June 16: Webex Meetings and Teams
  • June 17: On-premise UC infrastructure (CUCM, Jabber & CMS)
  • June 22: Cisco Webex Contact Center
  • June 23: Cisco Cloud Webex Contact Center Enterprise and Contact Center Enterprise

Latest Replays:

  • New Options for Webex European Data Residency
  • Virtual Spaces Using Webex Teams


Technical Briefings:

  • May 27: Cisco DNA Spaces & Catalyst 9600 Switches
  • May 28: Wireless Management for Small Businesses

Roadmap Briefings:

  • June 8: Zero-Trust for Workplace
  • June 8: Cisco Catalyst 9000 Series Switches
  • June 8: Cisco DNA Center
  • June 10: Wireless and DNA Spaces

Latest Replays:

  • Trustworthy Systems – Trusting your Network Infrastructure
  • Cisco DNA: How to Best Drive Assurance and Analytics for your IBN Network


Roadmap Briefings:

  • June 11: Cisco ISE Innovations
  • June 12: Cisco Security Analytics and Logging (CSAL)
  • June 15: Network Security Firewall
  • June 15: Cisco Stealthwatch
  • June 17: Cisco Email Security and Cloud Mailbox Defense
  • June 17: Cisco Umbrella
  • June 18: Cisco Web Security Appliance
  • June 18: Cisco SecureX

Latest Replays:

  • Simplify your security using SecureX
  • Cisco Threat Response

Data Center

Roadmap Briefings:

  • June 9: Cisco Unified Computing System (UCS) and Cisco Intersight
  • June 11: Cisco Hyperconverged Infrastructure
  • June 12: Nexus Switching Hardware
  • June 15: Data Center Automation - ACI, DCNM, Day 2 Operations Software

Latest Replays:

  • My Cisco Entitlements
  • Cisco Intersight Innovations


Early Adopter Trials


  • Jabber for Windows
  • Jabber for Mac
  • Jabber for Android
  • Jabber for iOS
  • Jabber for Softphone for VDI
  • Webex Teams for Windows
  • Webex Teams for Mac
  • Webex Teams for iOS
  • Webex Teams for Android
  • Webex Teams for VDI



Product Enhancement Ideas

Your direct connection to Cisco product teams!

Submit your product enhancement ideas.

Vote on ideas from other Customer Connection members.


What Members Have To Say
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Eric Pedersen — “The CCP briefings and roadmap sessions have been very valuable for us to plan our product deployments and purchases.”
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Johannes Neubecker — “Be able to communicate product enhancement ideas and see how incredibly different the requirements are for other customers. This broadens the horizon and allows to contribute and benefit.”
Community News
We're not going to Vegas, so the exclusive Customer Connection NDA roadmap sessions are coming to you! June 8-23, interact directly with...
The Webex Community has officially launched, and you’re invited to join! Whether you’re a Webex User, IT Admin, or an Adoption Champion,...
Here is your chance to attend the Cisco Live digital event from the comfort of your own home. This free event is being held on June 2 an...
The Member of the Month is awarded to thank and recognize our most active members in the Customer Connection program. Every month we wil...