Cannot start Collaboration 14

[labvidi]

When launching a sandbox, it is saying Environment Creation Failed and: "could not complete your request because of an internal error". This error occurs for Collaboration 14, Cisco Emergency Responder, Packaged Contact Center Enterprise.

We are developing a solution that integrates with CUCM. How can we get access to a working test environment?

[bigevilbeard]

@labvidi Cancel the current reservation and activate a new one, this clears most errors. If this happens again, maybe wait a few days and see if this is fixed.

Hope this helps.

[jokearns1]

Hi @labvidi 
Thanks for letting us know. This seems to be a general issue spinning up labs and I have let the platform team know. Site is currently in maintenance.
Apologies for the inconvenience, 

Support 

[issam be]

Hey Jokearns,

How long will the site be in maintenance ?

Thanks!

[issam be]

MESSAGE DELETED

[jokearns1]

Hi @issam be, 

Sandbox is out of maintenance and available again. 

Thanks, 
Joe

[labvidi]

It is now getting a bit further. After launching, it runs a few seconds, and then says: Oops. Launch failed
Sorry, we encountered an issue while launching the environment.
Please contact your admin with the
environment link [ https:devnetsandbox.cisco.com/DevNet/environments/YJXMLvT3eWct/simplified ]
for assistance.

[jokearns1]

HI @labvidi , 

Yes this issue can happen from time to time. The best thing to do is end your reservation and wait for it to tear down (~10mins). Then reserve a new one. 

Joe