Some sandboxes are experiencing setup failures

[jacoadam]

Hello Sandbox Community!

We are currently seeing issues with the setup of some Sandbox Labs. We're working on this issue and hope to have it resolved within the next few hours. We apologize for any inconvenience the may have caused.

Please let us know if you've got any questions below, and we'll be sure to get them answered. Follow this discussion for updates on this issue.

Sincerely,
DevNet Sandbox Team

[jacoadam]

Hello Sandbox Community!

Just a quick update. We've been able to isolate the labs that are involved with this error, and we've 'quarantined' them and temporarily removed them from the catalog. If you are looking for a lab and don't see it, don't worry - we've just removed it due to these setup failures. Once this issue has been resolved, we will add these labs back into our catalog.

Please let us know if you've got any questions.

Thanks!
Jacob

[jacoadam]

Hello Sandbox Community!

We are back in production with things running smoothly! You should see all of your normal labs back in production! If there's anything you don't see in there, please drop a message below and we'll investigate!

Thanks!

Jacob

[rchaddock]

Hi Jacob,

The PCCE sandbox lab appears to still have issues.

I currently have RAVE57 reserved, but cannot use it as it is Active (with error).

The activity log reports:

Error: Resource Setup Failed

Description: Customer Voice Portal 11.5 PCCE-002 failed to prepare. Possibly did not return an ip address soon enough

Parameters:

Please advise.

Thanks,

Rick

[jacoadam]

Hi Rick,

Thanks for posting! I'm going to take a look at your issue and get back to you shortly!

Thanks!
Jacob