Unable to access developer.cisco.com

[francisjes]

Unable to access developer.cisco.com which i used to access previously. Getting error "

You have encountered an internal server error on Cisco DevNet"

tried with many laptops and different browser.

[jacoadam]

Hello John,

I cannot replicate this issue at this time  - DevNet comes up for me. Could you please try again this morning? Please try this exact URL and let me know if anything different happens!

https://developer.cisco.com/site/devnet/home/index.gsp

Apologies for the trouble. Please let me know if you've got any other questions!

Thanks!
Jacob

[francisjes]

Thanks Jacob for your information. However I am still not able to access and getting same error, "You have encountered an internal server error on  Cisco   DevNet".  is it something issues on my login credentials?.

Not sure who can help to resolve this issue?

[jacoadam]

Hi John,

Seems like it could be. However, you should be able to hit DevNet without logging. Please let me know what your username is?

Which browser are you using? Could you please try incognito or a private session?

Thanks!
Jacob

[francisjes]

my CCO ID is francisjes

I tried with all browsers IE, Safari, Firefox and chrome.

[francisjes]

I'm sure this is not an browser issue and might be due to login credentials issue

[jacoadam]

Okay, this makes sense.

Could you please clarify one thing for me. Are you actually getting to a login prompt on developer.cisco.com? And once you log in you see this error? Please let me know exactly what you're doing to see this issue!

Thanks!
Jacob

[francisjes]

Yes you are right. once i logined with my credentials, i am getting this error. i used to login with the same logging credentials. For last 1 week i am facing this problem.

[jacoadam]

Hello John,

I took a look at your account to ensure that it was in a normal state, but when I searched for the user francisjes it doesn't come up! Can you confirm that I've got your username correct at francisjes?

Also, could you please send me an email to jacoadam@cisco.com so I can verify your email and search on that as well?

Apologies for all of this trouble - we will get this sorted out!

Thanks!

Jacob

[admin11111]

Is this problem ever get resolve?  I'm experience the same problem for almost 2 weeks.  Haven't been able to login.

[jacoadam]

Hello trinhe000,

Please email me at jacoadam@cisco.com with your CCO id and account info and I'll help get this resolved.

Thanks!

Jacob