Unable to log into Cisco Finesse Agent Desktop

[jagadish1]

I'm getting the following error when I try to log into Cisco finesse agent desktop from Cisco DevNet UCCX Sandbox Environment

"The device associated with that extension or dial number is invalid."

Document says, I should be logged into Cisco Jabber Client before I can log into Finesse. But where do I download the Cisco Jabber Client for Mac.

I found the below download link for Jabber Mac but it says I'm not authorized to download it. Please help.

https://software.cisco.com/download/release.html?mdfid=283880684&softwareid=284006014&release=11.8(0)&relind=AVAILABLE&rellifecycle=&reltype=latest&i=rm

[jacoadam]

Hello Jagadish,

Please download Jabber for Mac here: https://cisco.box.com/s/24s3uv3nsgfke5vc1arkmumwviurtu4m

We are working on getting downloads of jabber (and other software) easily accessible for lab users. 

Let me know if this works out, and if you've got any questions!

Thanks!

Jacob