VPN credentials not recieved

[stevetinsley]

I am not receiving my VPN credentials via email for Sandbox.  My email address is correct, although it was recently updated.

[hapresto]

You can find the VPN credentials and other lab details by clicking the "OUTPUT" in the reservation details within the sandbox portal - https://devnetsandbox.cisco.com/RM/Reservation/List (click your reservation).  

As for the emails not coming through... the email system is working (I received one myself a few minutes ago), so checking that your updated email is correct in the system and checking spam filters are the first steps I'd suggest.  

Thanks Hank!