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A request to renew wifi code no loger works / cisco ISE 3.1

arounao
Level 1
Level 1

Hi !

Cisco wifi is integrated with ServiceNow through a REST API to enable users to request a temporary wifi code via ServiceNow. The Cisco version has been updated, and the current new version is ISE 3.1. After this update, when a user requests a renewal of the wifi code after the expiration of the granted duration, it no longer works. 

 
For a new user who requests a wifi code, it works fine. However, when the account expires and the user makes a new request, it's in this specific case that it no longer works.
 
Could  you please help me solve this issue ? 
Maybe  a bug is logged regarding this issue.
 
Thanks in advance
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