03-08-2022 04:19 AM
When trying to enroll an Android client, we click the enroll button in system manager, we are then prompted with the SM logo and getting started button, after we click this we are greeted with policies and terms which we then click the accept button which then just loops back to the enrollment enroll alert in system manager and the entire process starts again
Android 11
Solved! Go to Solution.
03-08-2022 08:02 AM
Hi folks,
Unfortunately due to limitations with the Android Go platform, devices running the "Go" edition of Android are not supported in Meraki SM. The "Supported Devices KB." is being updated now to reflect this.
Kind regards,
Connor
03-08-2022 04:39 AM
Some general questions to start:
03-08-2022 04:42 AM
I was trying BYOD, I haven't event got to the point of scanning a qr code or entering an enrollment number.
Alcatel 1 2021, google play installed, google account created, can download and install apps without issue.
03-08-2022 04:45 AM
Alcatel 1 2021 runs Android Go - which does not fully support MDM commands/configuration
03-08-2022 04:48 AM
Thank you for the update, While not being fully supported, by not enrolling at all would that mean not being supported at all?
03-08-2022 04:51 AM
From past experience, with Android Go it'll either fail to even provision (which sounds like what you're hitting) or it'll fail during the work profile creation.
If you're able to obtain Android Logs from the device during attempting enrollment, send it over to support@meraki.com and let me know the case number - this should be able to give us some more info as to why it's not working.
03-08-2022 05:44 AM
Many Thanks Connor, a log capture has been sent across now.
Case 07753628
03-08-2022 08:02 AM
Hi folks,
Unfortunately due to limitations with the Android Go platform, devices running the "Go" edition of Android are not supported in Meraki SM. The "Supported Devices KB." is being updated now to reflect this.
Kind regards,
Connor
03-26-2022 07:37 AM
this was great to see, help sort out the same issue
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