FireAMP uninstall

[jbelferi]

I have FireAMP on my machine which I think may have been installed as part of AnyConnect (?).  I would like to uninstall it in order to troubleshoot other issues I'm having.  The uninstall is prompting for a password, but I never recall setting up a password to begin with (as I didn't specifically install FireAMP either).  How do I go about uninstalling the product?  I have uninstalled AnyConnect, but this did not uninstall FireAMP.

[Jetsy Mathew]

Hello Team,

See if the following link helps you.

http://www.cisco.com/c/en/us/support/docs/security/sourcefire-fireamp-endpoints/118588-technote-fireamp-00.html

Rate and correct if the post helps you.

Regards

Jetsy 

[jbelferi]

Thanks Jetsy,  I have seen this link before and tried to disable the service.  I also tried the net command as administrator but it says the requested pause, continue, or stop is not valid for this service.  The GUI tool requests a password, which I don't have and don't remember ever being prompted to create.

[ammarhayder]

restore computer to previous date

[majacob2]

Hello,

     You will need to reach out to the network admin or the person that administers the VPN/Security policy for your organization and have them uninstall the product using the connector protect password. You can uninstall it from the Windows control panel for Add/Remove programs, but you will still need the connector password in order to do that. As far as stopping the service, you would need the password for that as well. I can help you remove the connector if you are not able to contact the organization's admin for this if you can open a TAC case. I am an AMP engineer in TAC and I can assist you in removing the connector if needed.

Best regards,

Matt Jacobs

FireAMP TAC SME 

[jbelferi]

Thanks Matt, but this is on my personal lap top.  It doesn't look like my id can open a TAC case if this is the link for it:

https://tools.cisco.com/ServiceRequestTool/create/launch.do

[majacob2]

If you can generate a diagnostic file (http://www.cisco.com/c/en/us/support/docs/security/sourcefire-fireamp-endpoints/118228-technote-fireamp-00.html ) and email it to me, I can try to assist as best I can. Please include the company you were connecting to when you had the AMP Connector pushed out and I will help you as best I can. majacob2[at]cisco[dot]com.

Regards,

Matt J

[jbelferi]

Thanks Matt,

I have sent the file via OneDrive since it was a little too large for my email providers to accept.  Thanks in advance for any help you can provide.

John

[ammarhayder]

restore computer to previous date

[ammarhayder]

restore computer to previous date

[kkozielec]

Just following up on this.

I know this is old but I may have found a way to resolve this issue. Any chance you still have the original files? Specifically the policy.xml located in the fireamp directory? 

[ammarhayder]

restore computer to previous date

[ammarhayder]

restore computer to previous date

[Greg Terkanian]

I know this is an old thread, but I wanted to update it to help others.  Find the file "policy.xml" in the installation folder.  Find the key "<uninstallex>1</uninstallex>" and set it to 0.  Run the uninstaller again.