05-24-2024 08:27 AM
Summary: Issue where devices are going into automatic isolation or coming out of isolation are not in the state that the Dashboard/portal thinks it is in. Cisco TAC ndicated there is a bug case CSCwj36632 but is not public. I'm making this public so that people are aware and how to fix it. Our Outbreak Control policy will only automatically Isolate 10 devices. If it wasn't for this safe guard, we would have to manually unisolate several hundred devices. However, this also weaken this feature if we limit the number of devices.
Sample Scenario:
05-28-2024 11:17 AM
This was helpful. I had to click Start Isolation, then Stop Isolation immediately afterwards 3-4 times before it worked.
06-14-2024 08:00 AM
Thank you for this information. We recently had this happen and had to get a technician onsite to unisolate the laptop manually. If it happens again, I'll try start/stopping from the console a few more times.
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