Missing app not installing

[Leeham]

Hi all,

I've recently tried to reinstall the Meraki Systems Manager Agent onto any machines that it appears to be missing from, according to the Devices page, by clicking the Reinstall button within the individual machines record:

The result is then posted as a success:

However, the Devices page still shows "Agent installed? = No", and the app remains listed under the missing apps section

Any ideas what's going on here?

Thanks,

Liam

[kYutobi]

Have you tried re-enrolling device? How many devices fail?

[Leeham]

Yes, all devices were re-enrolled recently.

18 devices are inaccurately reporting "Success" when attempting to reinstall the System Manager agent.

[kYutobi]

Hmm. That's odd. When you say SM Agent you do mean for desktop/laptop/mac installs correct? Not the iPad install? Usually when I install them on machines it would be through a m.meraki.com

From there I install the agent. I never had to push it because it needed to get enrolled to recieve the ability for management. So I'm a little confused as to why it's being pushed. Sorry.

[Leeham]

Hi kYutobi,

When I say SM Agent, I mean the agent that can be installed onto devices (in our case MacBooks) alongside the Apple Profile as per step B on the Add Devices page regarding

Enrolling both an agent and a profile enables all available functionality. An agent enables the ability to install software, remote desktop, view live stats (such as CPU utilization), and more. You can deploy the agent automatically on the Apps page by following these instructions.

So I'm attempting to follow the automatic deployment instructions, as advised.

Enrolling the device through m.meraki.com doesn't seem to install the SM Agent, just the Apple management profile.

Any ideas?

[SoCalRacer]

I believe apps don't auto approve when you add them. You many need to check the approval status and approve.

https://documentation.meraki.com/SM/Apps_and_Software/Deploying_Store_Apps_for_iOS%2F%2FmacOS_and_Android#Approval_Status_(Android)

[Leeham]

@SoCalRacer Hi. That link you shared refers to Android apps requiring approval. I'm working with Apple Macs. Unless I'm mistaken, I don't see anything within the console related to approval when pushing apps to the macOS platform. Let me know if this is not the case.

[SoCalRacer]

What version of macOS are you running on these agents?

[Leeham]

A mixture of versions across the 18 devices, including:

10.14.2

10.14.3

10.14.4

10.14.5

[vassallon]

@Leeham When you added the App to push out how did you set it up?

I selected the Meraki Systems Manager Agent from this screen and it installed correctly.

[Leeham]

@vassallon Hi. Yes, I did the same. Followed these instructions, to be exact: https://documentation.meraki.com/SM/Device_Enrollment/Systems_Manager_Agent_and_MDM_Profile_Enrollment#Auto-installing_the_macOS_Agent

Here's a screenshot showing the Systems Manager app in our list:

[RaPo1]

Hi Leeham,

you do not use VPP assignment for Meraki App. Looks like you simply do not see the Question to allow app Installation.

do you use Apple DEP for enrollment? Or has anyone an own apple ID and Meraki is pushed like for BYOD?

[Leeham]

@RaPo2 Hi RaPo. We do not use either VPP or DEP. Our MacBooks all use the same shared Apple ID, managed by our IT department, so in theory, we are running a setup like BYOD.

[RaPo1]

OK,

Have you already tested reenrollment using enrollment link (mail or SMS) or QR Code?

Systems Manager --> Devices --> Add Device --> iOS --> send enrollment link

[Leeham]

@RaPo2 Yes, we have tested re-enrollment on macOS devices using the link and QR Code. Just to be clear, my problem is not with iOS devices, as you have outlined in your sequence.

Oddly, I now have a device which is saying "Yes" in the Agent Installed? column, bit still shows it as missing in the missing apps section (see attached images)