I am attempting to add a new user to one of our customer deployments lets call them "firstname.lastname@example.org", but it keeps telling me that email address is already in use.
I know for a fact that this email is not in use on this deployment, however "email@example.com" is in use on a different deployment. Is this the reason why it isnt working and can I add them to multiple deployments?
Well, when creating new account, we are checking in background if such account already exist in specific portal, depending on the region (there are 3 portals: NAM, EU, APJC). Withing the region user much have a unique account for each organization.
If you wish to use the same email address for multiple customers I could suggest to use following format:
When email is sent, everything between the + and the @ will be ignored.
All of those will end up with emailing at firstname.lastname@example.org.
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