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Mahoney
Beginner

Same Email Address for Multiple Deployments

Hello there, 

 

I am attempting to add a new user to one of our customer deployments lets call them "person@company.com", but it keeps telling me that email address is already in use. 

 

I know for a fact that this email is not in use on this deployment, however "person@company.com" is in use on a different deployment. Is this the reason why it isnt working and can I add them to multiple deployments?

 

1 REPLY 1
Wojciech Cecot
Cisco Employee

Hello Sir,

 

Well, when creating new account, we are checking in background if such account already exist in specific portal, depending on the region (there are 3 portals: NAM, EU, APJC). Withing the region user much have a unique account for each organization.

 

If you wish to use the same email address for multiple customers I could suggest to use following format:

user+customer1@cisco.com

user+customer2@cisco.com

user+customer3@cisco.com

etc.

 

When email is sent, everything between the + and the @ will be ignored.

All of those will end up with emailing at user@cisco.com.

 

Hope that helps.

Wojciech

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