Systems Manager - iPad Shared Device User Timeout

[Brendan5inaRow]

We use Systems Manager to managed Shared iPads in our environment.

Our Shared iPads lock after 2 minutes regardless of the User Session Timeout setting that we implement for the device.

We have a New (out of the box) iPad 10 which we setup with Shared Ipad settings. We applied a Settings Profile with User Session Timeout set to 900 seconds (15 minutes), however the device locks after 2 minutes of inactivity. This 2 min lockout behavior is same across all our Shared iPads.

Has anyone experienced this?

Anyone been bale to fix it?

Thanks

B

[Arthur Dent]

Hi @Brendan5inaRow

This is completely by design. The policy that you're setting is a *maximum* time that a user can set before the device auto locks.

Users can, at any time, go and change this in Settings on the device to a greater value

[Brendan5inaRow]

Setting is not exposed in Shared iPad mode

[Jeffrey_Lane]

The iPads have a "lock" timeout - default 2 minutes. Find this in SETTINGS --> DISPLAY & BRIGHTNESS --> AUTO-LOCK

I would be very surprised to see a way to control this with Meraki ...

[Brendan5inaRow]

Setting is not exposed in Shared iPad mode in location specified. Wish it was

[Arthur Dent]

This is not something that is controlled by meraki SM. It's a limitation of Apple:

https://education.apple.com/discussion/250015655#:~:text=We%20are%20unable%20to%20change,two%20minutes%20of%20%27inactivity%27.