How to debug a unix agent

[jboismartel]

Hello all,

One of our unix agent has very high CPU utilization. Although I looked through the local log files, I could not see anything that would explain it. Here is the process running :

/usr/java/jre/bin/java -cp /usr/local/TIDAL/lib/TAgent.jar -Xms16m -Xmx48m JAgent agent=<agent name> port=5912 logdays=7 OSLnk.InActTimeout=600 path=/usr/local/TIDAL bin=/usr/local/TIDAL/lib/LINUX stdout=n jobstoptree=y jobkilltree=y agplatform=LINUX calccpuload=y

Is there argument I could add to enable a full debug execution in the logs ? I'm looking for something like debug=y or debug=all... The logs I'm looking at are located in /usr/local/TIDAL/<agent name>/logs

Or maybe some of you have recommandation on how to debug this issue ? 

Thanks a lot for your help.

[Derrick Au · Accepted solution]

jboismartel,

https://supportforums.cisco.com/sites/default/files/legacy/0/5/4/39450-tes3x-agent-debug.pdf

BR,

Derrick Au

[jboismartel]

Thank you very much Derrick. It worked as explained. I see now more details with this 'debug' mode. Unfortunately still no reason why this particular agent is eating so much CPU.... I was hoping to see an hint in the logs but no luck so far.

Thank you for your help. Very much appreciated !

[Derrick Au]

You're welcome.

Troubleshooting agents is a bit tricky as there may be many factors involved.

What is high CPU utilization?

Is this a new incident, or has this happened before?

Is this incident predictable, or is this happening at random?

What is the agent version? running under what OS version?

What is agent job limit? Are there any jobs waiting on resources for this agent?

What are the machine specs?

Are there any other processes other than the agent running?

Are there any long running or high frequency jobs?

If you need any further assistance, please provide more details or let us know if you were able to resolve.

BR,

Derrick Au