email notifications in ime

[secureIT]

Hi

can anyone let me know how to troubleshoot email notification issues in ime server...the notifications stopped all of sudden, where as test mail is working in Ime....

[jason.giambrone]

I'm having the same issue.

Running IPS Manager Express 7.1.1 I have an open ticket with Cisco support but not getting much response from them on it.

I have rebooted the IME server.

I have rebooted the sensor.

I am running an old version of the signiture engine

(7.0(1)E3).

I am thinking of upgrading but I'm not sure that will fix the issue. I'm really disappointed with Cisco support on this. My test emails work also but then events happen with no notification.

[Christopher Dreier]

Hello Jason,

I'd like to look into this for you if you have not yet resolved the issue. Can you please provide me the TAC SR # via email?

Thank you,

Blayne Dreier

blayne@cisco.com

Cisco TAC Escalation Team

**Please check out our Podcasts**

TAC Security Show: http://www.cisco.com/go/tacsecuritypodcast

TAC IPS Media Series: https://supportforums.cisco.com/docs/DOC-12758

[jason.giambrone]

Hi Blayne

I tried to send to your email but I got an undeliverable notification about your email address. Anyway, the case is SR617971307. Thanks for taking a look.

Jason

[secureIT]

RESOLUTION STEPS :-

There is a best way of troubleshooting this issue........

Check the logs in C:\Progarm Files\Cisco Systems\log

Go to Services.msc

Restart MYSQL-IME service.

I have resolved such issues recently..

This is applicable only when ime is not getting any logs and ips is logging the events..

RATE IF HELPFUL...