email notifications in ime

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06-09-2011 12:11 AM - edited 03-10-2019 05:22 AM
Hi
can anyone let me know how to troubleshoot email notification issues in ime server...the notifications stopped all of sudden, where as test mail is working in Ime....
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06-09-2011 07:17 AM
I'm having the same issue.
Running IPS Manager Express 7.1.1 I have an open ticket with Cisco support but not getting much response from them on it.
I have rebooted the IME server.
I have rebooted the sensor.
I am running an old version of the signiture engine
(7.0(1)E3).
I am thinking of upgrading but I'm not sure that will fix the issue. I'm really disappointed with Cisco support on this. My test emails work also but then events happen with no notification.
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06-12-2011 11:54 AM
Hello Jason,
I'd like to look into this for you if you have not yet resolved the issue. Can you please provide me the TAC SR # via email?
Thank you,
Blayne Dreier
Cisco TAC Escalation Team
**Please check out our Podcasts**
TAC Security Show: http://www.cisco.com/go/tacsecuritypodcast
TAC IPS Media Series: https://supportforums.cisco.com/docs/DOC-12758
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06-14-2011 05:11 AM
Hi Blayne
I tried to send to your email but I got an undeliverable notification about your email address. Anyway, the case is SR617971307. Thanks for taking a look.
Jason
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12-03-2011 05:18 AM
RESOLUTION STEPS :-
There is a best way of troubleshooting this issue........
Check the logs in C:\Progarm Files\Cisco Systems\log
Go to Services.msc
Restart MYSQL-IME service.
I have resolved such issues recently..
This is applicable only when ime is not getting any logs and ips is logging the events..
RATE IF HELPFUL...
