Error upgrading FireSIGHT Management Server (Virtual)

[jwilliamsuo]

I just installed a fresh image of the FireSIGHT Management server virtual machine, version 5.4.0.  I'm now trying to patch it up to 5.4.1.8.  However, when I try to install/run the patch file, it fails with the error:

Update Installation Failed : [19%]

Fatal error: Error running script

200_pre/007_check_sru_install.sh

I've tried running the 5.4.1 and the 5.4.1.8 patches and they both fail with the same error.

Has anyone experienced this?  Any thoughts or suggestions on what I can do to get the patches to install?

Thanks.

[syeda3]

Please see the below urls which might be useful.

http://www.cisco.com/c/en/us/support/docs/security/firesight-management-center/118490-technote-firesight-00.html

http://www.cisco.com/c/en/us/support/docs/security/firesight-management-center/118791-technote-firesight-00.html

Various other Troubleshooting TechNotes.

http://www.cisco.com/c/en/us/support/security/defense-center/products-tech-notes-list.html

Hope to help.

[jwilliamsuo]

I've opened up a case with TAC to see if they can help troubleshoot my issue and get me working again.

Thanks.