Firesight 4000 GUI issues

[CSCO12674262]

hi

I have a problem with the graphical interface of the firesight 4000, when I try to make enter my user and password a blank page is displayed and I can not enter the dashboard

With the SSH I can enter the console with the same user password

thank you

[Marvin Rhoads]

Do you even get the page prompting you to login?

You are trying using https://<chassis management address> - correct?

If so have you tried any alternate browser?

[CSCO12674262]

Hi Marvin 

i tried with severals browser with using https://<chassis management address>  and the result is the same not get the page prompting me to login but a blank page

i will sand you an image for this issues

[Marvin Rhoads]

From the FX-OS cli, change to "scope system", "scope services" and then "show https". Please share that output.

Reference:

http://www.cisco.com/c/en/us/td/docs/security/firepower/fxos/fxos211/cli-config/b_CLI_ConfigGuide_FXOS_211/system_administration.html#id_31323

[CSCO12674262]

Hello

I have not been able to access FX-OS cli in my firesight 4000 appliance but here is the image when I try to enter the GUI

[Marvin Rhoads]

Sorry - I misunderstood that you were asking about FMC 4000. I was thinking 4100 series running FTD.

For your FirePOWER Management Center, has the GUI worked before? What changed since then if so.

I see your screen shot shows a long string after the address. Are you beng redirected to that when trying to access the https://<FMC IP> page?

[CSCO12674262]

I'm sorry for that but I'm talking about FMC 4000

The interface GUI normally work most suddenly when I make enter user and password I am redirect on this page (screenshot) and nothing appears

thank you...

[Marvin Rhoads]

I have not seen that problem before.

Have you tried restarting the FMC server from cli?

Other than that suggestion, I would try contacting TAC for a tech support session.

[CSCO12674262]

Yes I tried restarting the FMC server from cli I restart the FMC several times, I have to change browser and PC but nothing

[Marvin Rhoads]

I'd definitely open a TAC case then. It seems as if the web server component of FMC has some corruption.

[CSCO12674262]

i restart the FireSIGHT Management Center processes via the CLI but nothing