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Beginner

Outside unable to access inside server

we have a direct connection to another agency from an interface on our 5520 to their firewall. a user on their side needs access to a server on our inside network. We have an IP ANY ANY access rule for this interface. I've created a static NAT for the server they need to connect to and gave them the NATed address. They tried and said it isn't working. Do I need to add a route for their IP to my inside network? Is there a good way to troubleshoot this issue? I haven't used captures enough to really know how to analyze what I'm seeing.

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Advocate

Could you post the relevant parts of the config?

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Thanks for looking at this. I'm not sure about the security here (first time here) so I XX'd out the IPs.

I was told the IP's for their PCs are NATed to 192.x.x.x

Interface is UP

IP address 172.x.x.x, subnet mask 255.255.255.0

access-list place line 1 extended permit ip any any (hitcnt=146)

static (inside,place) 172.x.x.x 10.x.x.x netmask 255.255.255.255

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