SFR DATAPLANE show down

[SI YING TAN]

i already reset sfr sw-module and restart, but the dataplane still down

Mod Card Type Model Serial No.
---- -------------------------------------------- ------------------ -----------
1 ASA 5506-X with FirePOWER services, 8GE, AC, ASA5506
sfr FirePOWER Services Software Module ASA5506

Mod MAC Address Range Hw Version Fw Version Sw Version
---- --------------------------------- ------------ ------------ ---------------
1 6cc2.afdd.ed49 to 6cc2.afdd.ed52 2.0 1.1.8 9.7(1)4
sfr 6cc2.afdd.ed48 to 6cc2.afdd.ed48 N/A N/A 6.2.0-362

Mod SSM Application Name Status SSM Application Version
---- ------------------------------ ---------------- --------------------------
sfr ASA FirePOWER Up 6.2.0-362

Mod Status Data Plane Status Compatibility
---- ------------------ --------------------- -------------
1 Up Sys Not Applicable
sfr Up Down

[Marvin Rhoads]

This is often due to a bug in the Firepower service module software. While there isn't one in the release notes specifically cited for 6.2.0 that you are running, I'd recommend upgrading to at least the latest 6.2.0 release - 6.2.0.4.

If you are using FMC, it must be at least at that level in order to upgrade.