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Cisco Coverage Checker giving incorrect results

meconomou
Level 1
Level 1
Anyone else getting incorrect results using this tool lately? I've had to use Cisco Commerce Services and Subscriptions to double check coverage for serial numbers and 9/10 times Coverage Checker is wrong. https://cway.cisco.com/sncheck/
2 Replies 2

Leo Laohoo
Hall of Fame
Hall of Fame

Funny you should say that.
Was using this tool in the last two days. First time I entered a series of SN it came back as "not covered". Fair enough.
Went away from my desk for about 20 minutes and came back and I thought my eyes were playing tricks because the same page now says "Covered" with green ticks. WTF.
Another 30 minutes later it went back to "not covered".  <FLIPS TABLE>

JIT19952003
Level 1
Level 1

Just ran in to this Monday.

I was all set to contact my vendor and inquire if there are discrepancies with the serial numbers. 

Re-verified today and sure enough, the devices are covered.