Product Returns and Replacement (PRR) Tool users within TAC are encouraged to utilize the Customer Handoff feature to allow customers to complete the RMA.  This will reduce the volume of customers from having to contact an LSC agent or TAC Engin... view more

Effective March 22nd, 2020, the Chat feature will be enabled in the Product Returns and Replacement (PRR) tool. This feature allows PRR users to initiate chats with Cisco's Logistics Service Center agents (LSC) located across the globe.  LSC agents s... view more

Effective March 8th, 2020, TAC Engineers who initiate RMAs in PRR will be required to enter a valid SR number or the user will not be allowed to proceed with RMA creation. TAC users will only have the ability to create RMA in PRR starting with (1) the SN ... view more

Users of Cisco's PRR (Product Returns and Replacement) tool will have a new capability following the March 8th, 2020 release. While the capability to cancel an RMA created in PRR that are in draft state has been available for some time, following the late... view more

Users of Cisco's PRR (Product Returns and Replacement) tool will notice a new requirement following the March 8th, 2020 release. When an eligible labor RMA is created, the RMA creator will be required to add a Technical Contact that the Field Engineer wil... view more