This event had place on Thursday 14th, Janaury at 9:30 hrs PDT
-This Support Talk event is a special session of the “TAC Tools Explained Series”-
This event provides an introduction to My Devices, its features, capabilities, and usage. My Devices is a simple web-based application that lets you build and manage a persistent list of Cisco products you own.
Dave Dubé is a Technical Leader and Product Owner in Cisco’s Customer Experience (CX) organization. He currently works on defining product requirements for the development of multiple customer and partner facing platforms, mobile, and web-based support applications. Dave has been at Cisco for over 21 years and has worked in a wide variety of areas from designing custom Cisco Silicon within our mid-range routing portfolio to Product Management within Cisco’s CX organization. Dave holds a bachelor’s and a master’s degree in electrical engineering and a master’s degree in business administration.
You can download the slides of the presentation in PDF format here.
Q: Can you group a device? Let's say I have a N7K and a bunch of linecards within it and I want to group them.
A: MyDevices does not currently support grouping or folders per se. We implemented a tagging option where by you can tag items with the same value so that you can search and reduce the view to those specific devices. One thing I had forgotten that I want to point out is that a device which does have an identified chassis from a contract import will include a link to the chassis. When you click that link, the chassis information will display all sub-items.
Q: From the customer perspective, how can we enable my device portal? Do we need buy service?
A: You do not require a contract only a valid Cisco Login ID to utilize Cisco MyDevices. If you have devices that are covered under contract, you will receive more data in the application. You can find "My Devices" here: https://cway.cisco.com/mydevices Of course and as Dave was mentioning, there is the feedback. The engineers along with support engineers receive the feedback. Feature requests will be passed to business teams to schedule future development.
Q: Is it possible to share devices with any user with a CiscoID, or only users from my same company, or that are associated to same contracts?
A: To record here, the user with whom you want to share must be from the same company domain.
Q: Does MyDevices allow me to create folders or groups?
A: Each user's collection is effectively a flat file of devices (Serial Numbers), but you can filter the list based on device attributes whether that be on product Category (Routing, Switching, etc), Coverage (Covered under a contract and associated to your CCO ID profile, covered, but on a contract not associated with your CCOID profile, not covered), by Site location, etc. on the "Devices" tab. In each instance, you can select multiple device attributes on the Devices tab to refine/filter the list. Once you have the list of devices to your liking you can then export the filtered list to a CSV file containing all the device attribute. With that said, the "pre-canned", filterable attributes might not meet everyone's needs. As such, My Devices supports the ability to define your own, custom attributes by adding tags to a device. You can add one or more tags to a device by either editing the device information on the device details page, or by adding tags when you upload your devices through the CSV file. If you chose this method, each tag would be separated by a "pipe" character (ie "|", for example "East | Maine | Penobscott" would be three separate tags associated with the associated Serial Number.
Q: What is the purpose of tags?
A: Device tags are a way for users to define different, and unique device groupings that make sense to your company. Tags can be applied when editing a device, when importing a list of serial numbers via a CSV file, or after selecting multiple devices (see page 13 of the My Devices User Guide). Tags can be helpful if you have a defined, structured taxonomy for devices within your network. Keep in mind, you can add one or more tags to any device.
Q: Do I need a service contract to use My Devices?
A: You do not require a contract only a valid Cisco Login ID to utilize Cisco My Devices.
Q: How many devices can I store in My Devices?
A: There is no limit, we use to have in the past.
Q: What attributes of a device are searchable?
A: The following device attributes are searchable: Serial Number Product ID Device or Host Name User provided device Tags Product Category Product Model Contract Number Site Location The search function supports partial matches (Ex: If you had multiple contracts beginning with "915", you could filter on just those three digits to get all the devices on those contracts beginning with "915". Note: The Search function is applied on the filtered list. If you select any filtered devices attributes, the search will only be applied at the resulting list of devices after the filters have been applied.
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