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398
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Query user problem

NAVIN PARWAL
Level 7
Level 7

Folks,

When a CSA agent queries a user as per the rule and the user deny's the request, it does not get cached? just like permit? what is the user made a mistake and wants to remove it from the cached reponses and try it again?

Thanks

Parwal

1 Reply 1

tsteger1
Level 11
Level 11

Press the "Clear" button on the User Query Responses screen and have them try again.