08-24-2026 01:36 AM - edited 08-24-2026 01:39 AM
Has anyone who are using Secure access, experience "Authentication Failed" upon logging in to Anyconnect VPN? The IDP I'm using is Entra ID and followed all the steps based on cisco secure access help documents. Upon checking to the logs in Entra, it shows that the SSO is success, but in SSE dashboard there are no logs. I reconfigured again the VPN profile, but it shows different error message.
I restarted the services of cisco secure client. However, upon trying, the error is now back to "Authentication Failed"
08-24-2026 11:21 AM
I also had both issues, about the second "Authentication failed" in my case the issue is in Geocompliance Check if you go to Secure Access Dashboard then Remote Access Logs filter by Geocompliance Check and you will see the users who have been blocked. I opened a case to ask what it happens.
10-14-2026 11:17 AM
Hello, in this particular case, I would recommend opening a Cisco TAC case. They will likely request a DART bundle and review the Secure Access backend logs to identify the root cause and determine the appropriate resolution.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide