CSC Module updates failing - The error code is 62 - Page 2

Magnus Mortensen · ‎02-17-2014

As of February 15th, 2014, Trend Micro changed the signing certificate used to digitally sign the pattern updates used by the Trend Micro Content Security and Control Module (CSC-SSM). This causes the CSC module to fail to 'verify' the downloaded patterns and results in updates failing. Administrator would be presented with an email notification along the line of:

AntiVirusPattern : Pattern Update: The download file was unsuccessful for ActiveUpdate was unable to verify security information. The local trusted info database is corrupted. Please contact Trend Micro technical support.. The error code is 62.

This issue is addressed by CSC Module patch 1145 (or later) for version 6.6.1125.0 of the CSC Module code.

You can obtain Patch 1146 from Trend Micro's Safe Sync server at the following URL:

https://dc1.safesync.com/LMcmmxjs/csc_66_en_hfb1146.zip?a=LkkaMTwupGE

The zip file contains two files, the MD5 sums of the files are listed here for reference:

MD5 (Readme.txt) = 5c6127c0abffa4634fc2908b775eec30

MD5 (csc_66_en_hfb1146.pkg) = bfc98940f19eb7e6d2177615d553fb74

The above patches have been superseded by patch versions x.1169. More information here: https://supportforums.cisco.com/document/13102616/csc-module-updates-failing-after-late-july-2016-error-code-28

The included readme.txt file contains the release notes for this Hotfix.

Application of the Hotfix patch is done through the CSC Module GUI in the 'Product Upgrade' section of 'Administration':

If you continue to have pattern update failures, please contact Cisco TAC.

m.pfeiler · ‎02-26-2014

Hi Gustavo,

installation of 6.6.1144 is supported on 6.6.1125 only - as shown at installation.

please uninstall 6.6.1140 and install 6.6.1144 again - as I did.

Please read the answer of Juan, 21.2.2014.

Magnus Mortensen · ‎02-26-2014

Patch 1144 can be installed on top of 1140. You DO NOT need to uninstall 1140 first.

Scott4122 · ‎02-26-2014

Patch 1144 seems to be working for me now, but I am still receiving this alert:

Anti-spam pattern 20534 was successfully downloaded and installed.

Unable to copy file . You must manually copy file /opt/trend/isvw/temp/AU/piranhacache/* to path /opt/trend/isvw/lib/mail/cache.

How can I make this work correctly?

Magnus Mortensen · ‎02-26-2014

https://supportforums.cisco.com/docs/DOC-40513

ety000001 · ‎03-07-2014

Help, I was able to update it but now my websites with javascripts wont load properly. Any ideas?

Msitler1256 · ‎03-10-2014

Good info folks thanks, great instructions. I was at 6.3.x.x. I was also having problems with the CPU on the CSM spiking at 100% at those times our internet would go down. updating to 6.6.1125 then applying the patch not only fixed the update issue but also corrected the spiking CPU issue. I only ran patch 1144 and all is working good. Should I still run the 11145 patch? Again Thanks to all for the info

Gustavo Villegas · ‎03-11-2014

hi ... after latest updates, all sites with Javascripts have issues. They don't load properly or require several tries until it happens.

Could this be related?

zurazuzi123 · ‎03-13-2014

hello i installed 1145 and but i have this problem

AntiVirusEngine : Virus scan engine 9.75.1005 was successfully downloaded and installed.

Unable to backup file /opt/trend/isvw/lib/libvsapi.so. You need to manually copy file /opt/trend/isvw/temp/AU/libvsapi.so to path /opt/trend/isvw/lib.

Product version:

Trend Micro InterScan for Cisco CSC SSM 6.6.1125.0.1145

Serial Numb

License:

Base License expires on 07/14/2014

Plus License expires on 07/14/2014

Refresh

Component

Current Version

Last Update

Virus Pattern File

10.661.00

03/13/2014 10:11:07

Virus Scan Engine

9.12.1004

Spyware/Grayware pattern

1.489.00

03/06/2014 15:41:17

Anti-spam rules and engine

Anti-spam rules

20562

03/12/2014 19:41:44

Anti-spam engine

7.5.1017

03/04/2014 17:02:14

IntelliTrap Pattern

0.173.00

03/05/2014 22:10:15

IntelliTrap Exception Pattern

0.963.00

03/11/2014 23:10:16

Tomas Moser · ‎03-17-2014

Hello,

any idea with regards to this problem? My customer is hitting the same issue. Succesfully applied 1145 and it fixed some issues. But one problem still remains:

===

AntiVirusEngine : Virus scan engine 9.75.1005 was successfully downloaded and installed.
Unable to backup file /opt/trend/isvw/lib/libvsapi.so. You need to manually copy file /opt/trend/isvw/temp/AU/libvsapi.so to path /opt/trend/isvw/lib.

===

Any ideas?

Tomas

zurazuzi123 · ‎04-02-2014

Patch 1146 work excelent
Virus Scan Engine updates fixed
thank you

startx001 · ‎04-08-2014

Hi Magnus,

I recived same error with CSC App. version: 6.3.1172.0

i need to upgrade to 6.6.1125 ? ant then patch ?

Can someone send me 6.3.1172.4 , and 6.6.1125.0 ??

Thanks

startx001 · ‎04-11-2014

Hi All ,

I Have a big delay for emails after upgrade to 6.6.1125.0.1146,

email from gmail are not comming ,

Help please, it is urgent.

KR

VZ

r.schroder · ‎04-22-2014

Could finally download patch 1146 and install it.

Updates finally installed. This works!

Chadi Matar · ‎07-23-2014

Hello,

The lastest hotfix 1146 works fine, scheduled updates are working fine, however I am experiencing issues while sending mails from local domain to gmail hotmail etc... anyone of you guys noticed conflict of CSC SSM with Microsoft exchange 2003 unable to send mails to hotmail, yahoo, gmail etc (outgoing mails stuck in Queue)?

Please advise.

Magnus Mortensen · ‎07-23-2014

That issue has not been reported (nor anything like it). Please open a TAC case so we can triage your issue.