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Technology and Support Events and Webinars

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Friday, June 21, 2024
AMA: Cisco Catalyst Center Software Image Management (SWIM)
Ask Me Anything Event   Welcome to the Cisco Community Ask Me Anything conversation. Submit your questions from  Friday, June 21, 2024 through Friday, July 12, 2024. Our colleagues Saurabh Khillare, and Absar UI Farooq will be waiting to assist you and resolve any questions that have not been clarified, or answer any new questions that you may have. We are waiting for you! More about this event: Join us for an Ask Me Anything (AMA) event where you can dive deep into Cisco Catalyst Center Software Image Management (SWIM)! What is it? • Cisco Catalyst Center inventory offers various automation capabilities. One of them is Software Image upgrades using Software Image Management (SWIM). • Using SWIM users can upgrade, downgrade or SMU patch their network devices managed on Catalyst Center inventory. In matter of few clicks we can perform image upgrades on upto 100 devices in a go. • We can distribute the golden image on device flash during production hours too and schedule activation at non business hours or in maintenance window. Get Expert Advice! • This AMA session is your chance to get expert insights on this powerful feature. • Whether you're a seasoned network pro or just starting out, feel free to ask any questions you have about SWIM, image repository or Cisco Catalyst Center in general. Official Resources: • SWIM Documentation • Youtube: SWIM   Join us for this insightful Ask Me Anything session and gain valuable insights into the world of Cisco Catalyst Center Software Image Management (SWIM). Let's uncover the solutions to your challenges and explore the vast possibilities in this dynamic field.   Enter the forum   Our experts     Saurabh Khillare Technical Consulting Engineer     Absar Ul Farooq Technical Consulting Engineer         For more information, visit the Cisco Catalyst Center discussion forums . If you have questions or are experiencing technical problems with any of the Cisco products, post your question, request information or use the Cisco Community before opening a case with the TAC.
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Thursday, August 1, 2024
Community Live-Registration of MPP Phones & Webex App in Webex Calling
Community Live Event - Registration of MPP Phones and Webex App in Webex Calling Welcome! This Webinar covers a comprehensive understanding of Multiplatform Phones (MPP) and their integration, starting with the basics of MPP devices and moving on to the process of adding these devices to the Control Hub. We will delve into the provisioning and registration procedures, ensuring a seamless setup. Additionally, we will diagnose common issues in MPP devices, providing practical solutions. The session will also explore the Webex App, followed by troubleshooting common issues to maintain optimal performance.   Agenda:  1. Understanding MPP Devices 2. Adding Devices to the Control Hub 3. Provisioning and Registration Process 4. Diagnosing Common Issues in MPP 5. Understanding Webex App 6. Diagnosing Common Issues in Webex App   Experts Details  Claudia Lazo: Senior Escalation Engineer for Webex Calling As a seasoned member of Cisco's Global Technical Assistance Center (TAC) since 2018, she holds the role of Senior Escalation Engineer specializing in Webex Calling. Her expertise is centered on diagnosing and resolving complex customer issues with efficiency and precision. Throughout her tenure, she has played a pivotal role in spearheading knowledge innovation initiatives for Webex Calling within Cisco. Moreover, she has been instrumental in leading, developing and delivering comprehensive internal and external training programs to enhance technical proficiency in this domain.   Angelica Gomora: Webex Calling Technical Consulting Engineer  With a degree in Telecommunications Engineering, Angelica Gomora began her professional journey with an internship at the Customer Experience Academy program. This experience provided a strong foundation for her career at Cisco. Currently, she is a valued member of the Cisco Webex Calling support team. In her role, she utilizes her expertise to support customers and improve the service experience. She has also made contributions by creating valuable internal and external content.   Roberto Alvarez: Webex Calling Technical Consulting Engineer Holding a Bachelor's degree in Telecommunications Engineering, he stands out as a committed Technical Consulting Engineer, renowned for his unwavering dedication to delivering exceptional customer service. Currently, he is a valued member of the Cisco Webex Calling support team, actively involved in creating comprehensive documentation, instructional videos, and training resources. These efforts are aimed at enhancing the understanding and adoption of our technology.   For more details and information, visit the Webex Calling community. Do you know you can get answers before opening a TAC case by visiting the Cisco Community. Explore the Cisco Community, find or create content of your interest.
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Monday, September 23, 2024
Ask Me Anything: Cisco Catalyst Center Assurance
Ask Me Anything Event   Welcome to the Cisco Community Ask Me Anything conversation. Submit your questions from  Monday, September 23, 2024 through Friday, October 4, 2024. Our colleagues Arpita Dash, Prateek Upadhyay and Udhay R. will be waiting to assist you and resolve any questions that have not been clarified, or answer any new questions that you may have. We are waiting for you! More about this event: Join us for an Ask Me Anything (AMA) event where you can dive deep into Cisco Catalyst Center Assurance!   What is it? Cisco Catalyst Center Assurance is a component of Cisco's Catalyst Center (formerly DNA) that provides comprehensive network visibility, insights, and automated troubleshooting capabilities. It leverages advanced analytics and machine learning to help network administrators ensure optimal network performance and user experience     • Proactive Monitoring: Continuously monitors the network to detect and address issues before they impact users.     • Network Insights: Provides detailed insights into network performance, user experience, and application behavior.     • Automated Troubleshooting: Uses machine learning and AI to identify root causes of network issues and suggest remediation steps.     • Health Scores: Offers health scores for network devices, clients, and applications to quickly assess the overall network health.     • User and Device Tracking: Tracks user and device activity to help identify and resolve connectivity issues.     • Historical Data Analysis: Analyses historical data to identify trends and recurring issues, aiding in long-term network planning and optimization. By utilizing Cisco Catalyst Center Assurance, organizations can enhance their network reliability, improve user satisfaction, and reduce the time and effort required for network troubleshooting and maintenance.   Official Resources: https://www.cisco.com/c/en/us/td/docs/cloud-systems-management/network-automation-and-management/dna-center-assurance/2-3-5/b_cisco_dna_assurance_2_3_5_ug.html https://www.cisco.com/c/en/us/td/docs/cloud-systems-management/network-automation-and-management/dna-center-rogue-management-application/2-3-5/quick-start-guide/b_rogue_management_qsg_2_3_5.html https://www.ciscolive.com/c/dam/r/ciscolive/apjc/docs/2023/pdf/BRKEMT-2397.pdf   Join us for this insightful Ask Me Anything session and gain valuable insights into the world of Cisco Catalyst Center Assurance. Let's uncover the solutions to your challenges and explore the vast possibilities in this dynamic field.   Enter the forum   Our experts  Arpita Dash Technical Consulting Engineer    Prateek Upadhyay Technical Consulting Engineer  Udhay R. Technical Consulting Engineer         For more information, visit the Cisco Catalyst Center discussion forums . If you have questions or are experiencing technical problems with any of the Cisco products, post your question, request information or use the Cisco Community before opening a case with the TAC.
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Monday, November 4, 2024
AMA - Software Upgrade on Catalyst 9000 Series Switches
Ask Me Anything Event   Welcome to the Cisco Community Ask Me Anything conversation. Submit your questions from  Monday, November 4, 2024 through Friday, November 15, 2024. Our colleagues Rohit Chopra, Vaibhav Aggarwal, Anuraag Majumdar, Saquib Zeya, Akash Chatterjee, and Poojan Nandoria will be waiting to assist you and resolve any questions that have not been clarified, or answer any new questions that you may have. We are waiting for you! More about this event: Join us for an Ask Me Anything (AMA) event where you can dive deep into Cisco Catalyst 9000 Switch Upgrades!   What is it? The Cisco Catalyst 9000 family of switches are Cisco’s lead fixed, modular and compact enterprise access, aggregation and core switching platform. They are built to transform your network to handle a hybrid world where the workplace is anywhere, endpoints could be anything, and applications are hosted all over the place. The Catalyst 9000 family, including the new Catalyst 9000X models, continue to shape the future with ongoing innovation that helps you reimagine connections, reinforce security, and redefine the experience for your hybrid workforce big and small.   Install & Bundle Modes: Bundle mode is the traditional method of upgrading a Catalyst Switch. You boot a .bin file that contains everything you need to run the Cisco IOS. As per traditional Cisco IOS, you have a boot statement that points to the .bin file you want to load and that gets loaded at the time of boot. The Install mode is the newer and recommended mode to run. This breaks the .bin file up into smaller .pkg files that must be loaded into memory independently of each other, and allows you to boot faster and utilize memory better. The .bin file that you download from software.cisco.com has all the .pkg files you need inside.    ISSU Upgrade: In-Service Software Upgrade (ISSU) is a procedure to upgrade a Switch image to a later release while the network continues to forward packets. ISSU helps network administrators avoid a network outage in a critical environment (Ex - Hospital) while performing a software upgrade.   Auto-Upgrade: Auto-Upgrade allows the Active supervisor to upgrade the Standby supervisor regardless of what image is loaded onto the standby (bundle/install/etc). However, you have to boot the standby into some valid image in order for the process to start.    Official Resources: Upgrading a Stack of Catalyst 9200 Switches in Install Mode https://www.youtube.com/watch?v=Ee87CLHPYKQ&list=PLfeWBHdC6yGsvdsMrGU8QTrzwUO69UqmH&index=2   Upgrading Catalyst 9600 Quad-Supervisor StackWise Virtual Setup with ISSU https://www.youtube.com/watch?v=VRO8WFAtvwA&list=PLfeWBHdC6yGsvdsMrGU8QTrzwUO69UqmH&index=1   IOS Recommendation and Download for Catalyst 9K Platforms https://www.youtube.com/watch?v=dwxFJfP31RM&list=PLfeWBHdC6yGsvdsMrGU8QTrzwUO69UqmH&index=3   Upgrade a Standalone Catalyst 9300 switch in Install Mode https://www.youtube.com/watch?v=YtKVKAz7yoA&t=274s   Upgrade Cat9K with ISSU https://youtube.com/watch?v=icE4d6knSS8   C9600 - Auto-Upgrade Procedure https://www.youtube.com/watch?v=ZL25qh1PJrE&t=130s   Standalone Catalyst 9000 Switch: Convert from Bundle Mode to Install Mode https://www.youtube.com/watch?v=ZH_jxo9XJ4A   Upgrade Guide for Catalyst 9000 Switches https://www.cisco.com/c/en/us/support/docs/switches/catalyst-9300-series-switches/216231-upgrade-guide-for-cisco-catalyst-9000-sw.html     Join us for this insightful Ask Me Anything session and gain valuable insights into the world of Cisco Catalyst 9000 series switches upgrades. Let's uncover the solutions to your challenges and explore the vast possibilities in this dynamic field.   Enter the forum   Our experts                        Rohit Chopra Senior Leader with Enterprise Networking TAC   Vaibhav Aggarwal People Leader with Enterprise Networking TAC Anuraag Majumdar Technical Consulting Engineer                        Saquib Zeya Technical Consulting Engineer   Akash Chatterjee Technical Consulting Engineer Poojan Nandoria Technical Consulting Engineer       For more information, visit the Cisco Switching discussion forums . If you have questions or are experiencing technical problems with any of the Cisco products, post your question, request information or use the Cisco Community before opening a case with the TAC.
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Wednesday, November 13, 2024
Community Live - Navigating DHCP Processes in SD-Access Network
Community Live - Navigating DHCP Processes in SD-Access Network   Welcome! In this session, you will discover how DHCP works in SD-Access networks! Dive into integration, configuration, and troubleshooting in Cisco Catalyst Center. This session will focus on the correct implementation and resolution of DHCP-related issues within an SDA network. Topics covered will include the life of a packet within an SDA Fabric, from the insertion of option 82 by DHCP snooping and its importance, encapsulation in VXLAN, how to capture packets involved in the DHCP process to perform accurate analysis and diagnosis in case of a failure, and useful commands to troubleshoot problems. Learn all this and more with expert tips to keep your network agile and efficient. Agenda: • Fundamentals of DHCP in SD-Access • Limitations of DHCP in SD-Access networks • DHCP process within SD-Access • Troubleshooting common issues View Recording HERE.   Experts Details  Carlos Nicoletti: Technical Consulting Engineer Carlos Nicoletti is a Technical Consulting Engineer with over 7 years of experience at Cisco. His career began with the Internet of Things (IoT) team and has evolved to his current role in the Cisco Catalyst Center team, specifically focusing on SD Access. His expertise includes topics such as DHCP in Fabric, LISP, PubSub, Plug and Play, LAN Automation, and Cisco Trustsec. He has also been recognized for his participation in events like Cisco Live and Cisco Connect, where he has shared his expertise and knowledge. Carlos graduated from the Universidad Nacional Autonoma de Mexico (UNAM) and is an ex-professor at this university. He also holds certifications in CCNA, CCNP Enterprise, ScrumMaster, and ITIL v4.   Diego Cabañas: Team Captain of the SDA/Catalyst Center Team Diego Cabañas is a Team Captain of the SDA/Catalyst Center Team at Cisco, with over a decade of experience in networking. He studied Electronic Technologies Engineering at Tec de Monterrey and joined Cisco in 2014. Diego is a father of three who enjoys reading and staying updated with the latest innovations. Specializing in Campus Automation for Enterprise Networks, Diego focuses on switching architectures, SDA, Catalyst Center, and automation technologies. He currently solves complex networking challenges and designs solutions that enhance the efficiency, scalability, and security of networks. For more details and information, visit the SD-Access community. Do you know you can get answers before opening a TAC case by visiting the Cisco Community. Explore the Cisco Community, find or create content of your interest.
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Tuesday, December 3, 2024
Troubleshooting using Network Wide Path Insights in Cisco SD-WAN
Community Live – Troubleshooting using Network Wide Path Insights in Cisco SD-WAN Welcome! This session delves into the capabilities of the Network-Wide Path Insights (NWPI) tool, an integral component of Cisco SD-WAN that offers visibility into the path selection process of network packets. The discussion will guide you on how to access the NWPI, configure path traces, and effectively leverage this powerful diagnostic feature to obtain comprehensive path trace data You will gain experience in initiating and interpreting path traces, enabling you to understand which the features (QoS, DPI, SLAs, Policies, NAT, SIG) are involved in a forwarding decision.  The session aims to empower network administrators with an additional skill to pinpoint the underlying factors influencing packet delivery in their SD-WAN fabric. Agenda:  Introduction Prerequisites Configuration Verification Limitations Q&A   Experts Details  Jay Sumedh Kharwadkar: SD-WAN Team Lead Jay Sumedh Kharwadkar is a Team Lead for the SD-WAN Team based in Richardson office. Jay holds a master’s degree in Telecommunications and Network Engineering. Jay has been at Cisco since 2019 starting his journey with TAC. Jay is a Cisco Certified Specialist for Enterprise SD-WAN Implementation and CCNP Enterprise Core. Jay keeps active away from the office by spending his free time as a Cricketer.   Eliel Garcia Leyva: Escalation Engineer Eliel Garcia Leyva is an Escalation Engineer on the SD-WAN Team, based in the Mexico City office. He holds a degree in Computer Engineering and has been working with Cisco TAC since 2013. Over the years, Eliel has specialized in LAN, Routing, and SD-WAN technologies within Cisco TAC. Notably, he developed the initial stages of the SD-WAN laboratories in Cisco Mexico. His passion for technology was sparked by his fascination with how binary language can be used to transfer voice, images, and documents. Eliel has presented his work at Cisco Live on two occasions and has conducted global internal Cisco training sessions related to SD-WAN. Outside of work, he enjoys watching TV series, testing new laptops, and managing personal Linux servers at an entry level. He lives with his wife and two children and is an avid reader of new technologies and a tester of gaming-related hardware.   For more details and information, visit the SD-WAN community. Do you know you can get answers before opening a TAC case by visiting the Cisco Community. Explore the Cisco Community, find or create content of your interest.
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Monday, February 24, 2025
Ask Me Anything - Cisco Catalyst Centre Backup and Restore
Ask Me Anything Event Welcome to the Cisco Community Ask Me Anything conversation. Submit your questions from  Monday, February 24, 2025  through Friday, March 7, 2025. Our colleagues Kalyan Raja and Janardhana. will be waiting to assist you and resolve any questions that have not been clarified, or answer any new questions that you may have. We are waiting for you! More about this event: Join us for an Ask Me Anything (AMA) event where you can dive deep into Cisco Catalyst Centre Backup and Restore! What is it? Cisco Catalyst Centre Back up and Restore is a component of Cisco's Catalyst Center (formerly DNA) You can use the backup and restore functions to create backup files to restore to a different appliance Backup You can back up automation data only or both automation and Assurance data. Automation data consists of Cisco DNA Center databases, credentials, file systems, and files. The automation backup is a full backup. The Assurance data consists of network assurance and analytics data. The first backup of Assurance data is a full backup. After that, backups are incremental.   Restore You can restore the backup files from the remote server using Cisco DNA Center. When you restore the backup files, Cisco DNA Center removes and replaces the existing database and files with the backup database and files. While a restore is being performed, Cisco DNA Center is unavailable. You cannot do a backup from one version of Cisco DNA Center and restore it to another version of Cisco DNA Center. You can only restore a backup to an appliance that is running the same Cisco DNA Center software release with the same first four digits and the same application versions as the appliance from which the backup was taken.   Official resources: Backup on on-prem https://www.cisco.com/c/en/us/td/docs/cloud-systems-management/network-automation-and-management/dna-center/2-3-7/admin_guide/b_cisco_dna_center_admin_guide_2_3_7/b_cisco_dna_center_admin_guide_2_3_7_chapter_0110.html Backup on EXSI https://www.cisco.com/c/en/us/td/docs/cloud-systems-management/network-automation-and-management/catalyst-center/catalyst-center-va/esxi/2-3-7/Admin_Guide/b_cisco_catalyst_center_va_esxi_admin_guide_237x/m_cisco_dna_center_va_esxi_admin_backup_restore.html Backup on AWS https://www.cisco.com/c/en/us/td/docs/cloud-systems-management/network-automation-and-management/catalyst-center/catalyst-center-va/aws/admin-guide/1_9/b_cisco-global-launchpad-administrator-guide_1-9/m_backup_and_restore.html https://www.youtube.com/watch?v=Hw3lCrW7xr8   Get Expert Advice! This AMA session is your chance to get expert insights on this powerful feature. Whether you're a seasoned network pro or just starting out, feel free to ask any questions you have about Backup and Restore, image repository or Cisco Catalyst Center in general.   Join us for this insightful Ask Me Anything session and gain valuable insights into the world of Cisco Catalyst Center Backup and re-store. Let's uncover the solutions to your challenges and explore the vast possibilities in this dynamic field.       Our experts Janardhana Technical Consulting Engineer Kalyan Raja Technical Consulting Engineer         For more information, visit the Cisco Networking discussion forums . If you have questions or are experiencing technical problems with any of the Cisco products, post your question, request information or use the Cisco Community before opening a case with the TAC.
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AMA-What's New with Cisco Secure Firewall and Upgrade Best Practices
Welcome to the Cisco Community Ask Me Anything conversation. Submit your questions from  Wednesday January 14, 2026 through Friday January 23rd, 2026. Our colleagues Annya Martinez, Jyhan Ocana, and Scott Nishimura will be waiting to assist you and resolve any questions that have not been clarified, or answer any new questions that you may have. We are waiting for you!   M...
Jan 14, 2026 @ 5:00 AM PST
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Cisco Hybrid Mesh Firewall overview and use case discussion
Join us for an overview of Cisco Hybrid Mesh Firewall and gain a deeper understanding of the Data Center Edge Perimeter and Network Zone-Based Segmentation use cases.
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Deep Dive: Data Center Compute for AI Workloads
Explore the foundational compute infrastructure necessary for high-performance AI. Learn How Cisco AI PODs, Intersight, and powerful Cisco UCS GPU dense servers, along with integrated solutions as NVIDIA and Red Hat OpenShift, deliver optimal scalability and performance for your AI initiatives.​
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IPv6 is Broccoli: IPv6 in action in the network​
Dig in as we explore how enterprises and service providers have added this powerhouse protocol to their plates. Get a taste of practical lessons, clever strategies, and the best recipes (a.k.a. best practices) from real-world IPv6 implementations. By the end, you’ll see why everyone’s saying, “Eat your (IPv6) broccoli!”​
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Device Fault and Alarm Management​
Deep dive into the real-time fault monitoring with lifecycle management including acknowledgment, un-acknowledgment, and notes to streamline fault resolution including alarm dashboards with severity filters and counters to summarize and manage device alarms across the network.​
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