Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Rules applying the green check to the dictionary check boxes on upper right while ordering a service.I'm trying to find information in the manuals about when the green check is applied to the dictionary check boxes to the right of the service form du...
Catalog StructureIs there any way of setting up a catalog structure where the business customer has one view and IT has another? It is my understanding that we can't hide catalog entries from the customer, we can only hide services based on roles/pe...
Viewing Unapproved Authorization tasks?Should a service team manager be able to view an unapproved authorization task for their OUs? We have a support team who said a few months ago, they were able to view in Service Manager, within the Requisitions ...
'Order on Behalf Of' for Help desk Service TeamWe'd like to have discussion with a company using RequestCenter as a front end by regular requestors and as IT help desk requestors. How are other companies using the Order on Behalf Of, when there are ...
Validation of Start & End DatesHas anyone created a request that allows the requestor to select a Start Date/Time & End Date time, for example asking for access for a period of time... and have written validation rules & have actually gotten it to wo...
We have been using SQL SERVER to get our date differences. We create a data retrieval rule.. here's the sql: Select DATEDIFF (day,#Dictionary.StartDate#,#Dictionary.EndDate#) as diffdaysdiffdays is the number of days between start date and end da...
All On Load rules apply when viewing a request regardless of whether or not it has been submitted. In addition, Add and Review is still considered the Ordering Moment. therefore, your hide and show rules need to determine all the characteristics o...
Ed, The situation that Fred has stated is the same issue that I have in that I have different services that need to be stored for various number of years. The biggest challenge is that we also have application teams that have business requirements t...
Leslie,Thank you for your response. Some of our teams are requesting that we report on dictionaries that are common to multiple services and unique to more than one. We still may be able to work around this. If absolutely necessary we will file ...
Peter,Thank you for your answer, but I'm not sure I understand or I may not have made my issue clear. The dictionary with the fields is reportable and the services are reportable as well in Service Designer. I go into Ad-Hoc reporting and access...
