Rules applying the green check to the dictionary check boxes on upper right while ordering a service.I'm trying to find information in the manuals about when the green check is applied to the dictionary check boxes to the right of the service form du...

Catalog StructureIs there any way of setting up a catalog structure where the business customer has one view and IT has another?  It is my understanding that we can't hide catalog entries from the customer, we can only hide services based on roles/pe...

Viewing Unapproved Authorization tasks?Should a service team manager be able to view an unapproved authorization task for their OUs? We have a support team who said a few months ago, they were able to view in Service Manager, within the Requisitions ...

'Order on Behalf Of' for Help desk Service TeamWe'd like to have discussion with a company using RequestCenter as a front end by regular requestors and as IT help desk requestors.  How are other companies using the Order on Behalf Of, when there are ...

Validation of Start & End DatesHas anyone created a request that allows the requestor to select a Start Date/Time & End Date time, for example asking for access for a period of time... and have written validation rules & have actually gotten it to wo...