Viewing Unapproved Authorization tasks?

[Nancy Lewis Nancy Lewis]

Viewing Unapproved Authorization tasks?

Should a service team manager be able to view an unapproved authorization task for their OUs? 

We have a support team who said a few months ago, they were able to view in Service Manager, within the Requisitions folder, all unapproved authorization tasks;  they were able to view & determine who was holding up the request... when there were 2 authorization tasks, they could determine which authorizer to follow up with, etc.   

did this recently change?  How should it be working? 

Thanks in advance for your responses.

[Ed Contini - newScale]

Hi Nancy,

A user with the appropriate roles/capabilities can search for and view authorization tasks in ServiceManager. The would most commonly (but not exclusively) be seen as follows:

(1) User has a role which includes the Manage Work capability and is a member of the service team that owns the service (the service team that owns the service group in which the service resides in ServiceDesigner)

(2) User has a role which includes the Global Delivery Search capability.

Tasks woul