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Hello,I have been searching through the documentation for the UCCE and bumped into the following issue: the technical documentation presents a database schema and the database itself on the sandbox deployment is missing a lot of tables (for the agen...
I am getting the following error:The device associated with that extension or dial number is invalid.Surprisingly, it used to work, but all of a sudden the above error appears. Some help is much appreciated!
It is not about any traffic generator. I make some calls to the contact center (UCCE) and I want to check the database information (live calls, agents status, historical data). Most of the information I am looking for is not present in tables.
Actually I found out that the tables have prefix in their name. Still, I have a different question - why the real-time data is unavailable in the correspondent tables?
Hi Jacob,This is a UCCX lab and no agents can login using Finesse. All of them have DN associated but some agents are not registered (status Rejected).
