Ok..Look like some issue with port , we will try to fixed the issue as soon as possible. 

Port 2208 is open so there should be no issue in connecting. Can you please explain what error you are getting and also what request you are sending from API . we will try to look into the connection problem .  

Resolved the disable error for the user, please use default credential for user (The credential provided the time of reservation). And please don't use wrong password multiple times as it results in account disable.    

Hi, Can you, Please try with another user . As i am able to check that your account for the user is disable ..will try to resolved that.. BwCommunicationMgr:Authentication rejected for u9736722681@broadsoftlab.com<?xml version="1.0" encoding="ISO-885...

Rebuilded the profile ..Can you please try again.. If same issue try to rebuild the profile for user and then try ..