Did a little birdie tell you that there is a UI refresh of the Finesse desktop in 12.0? Are you worried that the custom gadget(s) that you spent so many hours building will no longer work? Did you hear that there will be agent to agent chat in this releas... view more

Symptoms Reqested to display a CUIC report in Finesse Agent Desktop Diagnosis User wanted stats from a report they had created in CUIC to be displayed as a new tab in Finesse Agent Desktop.  Solution  Attached is a solution I got to work us... view more

Hi folks,   I am working on a Webex Teams Bot. It was quite complicated to find all the necessary information to have a running webhook in python. Therefore, I am sharing a simple way to do it here.   It is necessary to have   -Flask: will... view more

Symptoms  I wanted to test the custom logging functionality. Diagnosis  There's an easy Library to use. Solution  I made a sample class that matches the Activity Log for Element entry events. package logging; import java.io.BufferedWr... view more

Start with Beep not working in Record_With_Confirm after 11.6 upgrade.Let me know if you are aware of this issue