Cloud Calling

From what we can see, WrapUp reasons within Customer Assist uses 'Disposition Codes' feature from the underlying BroadWorks.There is a functionality to set the default wrap up reason within Customer Assist and further override by manually setting the...

We use XSI-Actions for various call controls using the tenant wide auth token.When we try to use blind transfer on Customer Assist, we are getting an error message saying "User is not a call center".The request we use is /v2.0/callcenter/{callcenteri...

We’ve run into a weird issue with the Webex Calling API: XSI API, which comes from the old BroadWorks setup. As you probably know, the XSI API has two bits:XSI-Actions: standard request/response styleXSI-Events: real-time streaming eventsThe question...

Hello everyone, First of all, I already worked deeply to do the job. I had a long discussion with Webex API Support on devsupport.webex.com, that finally told me "your user account doesn't have Webex Calling subscription. Instead it has a Webex for B...

I have successfully managed to get the announcement files associated to a group and I have found the relevant API to get files associated with a user, however I have not found the relevant API that gets audio files that are associated with an autoatt...

Hi,Are there any APIs or SDKs available to receive presence change and call event notifications via a subscription for a WebEx CX user? For example, with the WebEx desktop app client (formerly known as WebEx Teams), we were able to access presence in...

Hello Sir / Mam,I need to develop the prototype for broadworks, So can you please tell me the link to create sandbox account and how to navigate to the provision server. And also documentation to use it in different languages like Nodejs, Java or Pyt...

The BroadWorks OCI docs mentions the availability of OCI XML schema files at the BroadSoft exchange site (snippet below). I'm unable to login into the site and my request to recover my account or create a new account have gone unanswered.  Does anyon...

https://developer.cisco.com/docs/broadworks/sandbox/ I am not able to find the sandbox.

Hi All,I am not aware if there is any place where we can check the status of the XSI Actions and events.Posting here to clear out if there was a downtime for XSI events on 04/04 due to any reason because we seem to have incurred a data loss with our ...

Hi Cisco Team, I did not find the "Cisco BroadWorks SIP Phone SIP Interoperability Test Report" file in the Sipphone interoperability test plan. Can you tell me where you can find it?  

Interested in retrieving call center agents' call log details.Used the below url https://xsi.nextiva.com/com.broadsoft.xsi-actions/v2.0/user/clusterx.kavi/directories/CallLogs/received/?startTime=2024-04-01T01:00:00 This one returns the received call...