Agent007
Level 1
Level 1
Member since ‎05-21-2020
‎05-24-2020

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  • 1 Posts
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I am new to UCCX and was just asked to change the queue. Need help designing the new queue. Existing queue:Has 6 agents and all part of the same group. New queue requirements: - Split them into two groups (Group 1 and Group 2)- Put IVR in the script....
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Member Since ‎05-21-2020 10:21 AM
Date Last Visited ‎05-24-2020 11:43 AM
Posts 1