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Hi,Our organization recently started using Webex with callback. We are trying to figure out how the system calculates the queue duration, at which point does it start counting the duration? Looking at the data, please see attached few sample records...
Hi,Thank you for your response. Yes, you are right, based on the times and calculation it seems that the announcement is not counted into the duration. I'm wondering if it's safe to then assume that it will depend on the configuration in which case...
