We have a UCCX script for our support line that currently allows the caller to record a message, and then that message is uploaded into Salesforce where it is associated with the correct case number. We have duplicated this script logic into a WxCC F...
Welcome to the Community!
The Community is a hub for connecting with your peers and Cisco specialists to ask for help, share your expertise, build your network, and grow professionally.
New Here? Click here to learn more and get started.
New Here? Click here to learn more and get started.
Forum Posts
Hello I would like to simply set up an announcement during closing hours and that after the announcement it is redirected to a messaging system So I have activated a queue with a night service everything works but I cannot define an option to be able...
Over the last week or so our business' Webex calling has been experiencing some rather odd events when calling outbound. About 30% of the numbers we call and reach an automated voicemail greeting, the greeting is garbled and high pitched. I have done...
Hello everyone, During initial configuration of Webex calling with local gateway we have encountered audio issue only in one direction - from Webex Cloud to ITSP. There is no audio but only static noise on the RTP stream from Webex. From ISP to Webex...
Information on Webex Calling and TTY support is sparse. Any insights on ADA compliance for TTY for Webex Calling would be appreciated.
Hello All !How are you all ? Great I hope !Whenever Receive a call in Webex it opens a new conversation. This causes my conversation queue to fill very fast and I miss important messages because they have scrolled off of the screen.Is there a way to ...
Hello all.I am looking for some clarification on the file requirements. In Control Hub, if I go to Location>Calling>Music on hold source I get this:If I go anywhere else to add a custom greeting through Calling>Features>Call Queue>Announcements I get...
Resolved! Make a Standard Webex without 10s delay
Hello I am deploying the Webex calling solution within my companyI would like to do something quite simple when someone calls my switchboard number, it plays an announcement and transfers directly to a number but I can't do it I have created an autom...
I'm looking at evaluating Webex App VDI with Citrix Virtual Apps and desktops 2203 LTSR CU2 and Citrix Workspace App 2203 LTSR. I have setup the optimization (Webex plugin for VDI at client and Webex App in Citrix session host) so that audio/video is...
when I run webex on my mac I got high cpu usage and fan increase speed/noise to max level. after closing webex, cpu values return normal.I'm using webex 43.5.0.26155 on maxOS Ventura13.4 (22F66).
Hi!So I attached a couple of pictures below, of my settings. Nothing has changed on my end in terms of settings and out of nowhere, when I get incoming calls on webex (desktop), instead of getting the "Sunrise" ringtone, I get a short beep through m...
Hello everyone,I’m currently having trouble with the Webex Calling client. When I answer a call and try to transfer it to a colleague who also uses Webex, the transfer window first shows the company (external) contacts and only then displays the Webe...
Hello everyone,I am frequently called by people speaking foreign languages (French and Italian). I know that you can enable live transcription during a Webex meeting, but the issue is that these people are calling us outside of Webex and therefore do...
Hello experts, Is there a way to configure speed dials on Cisco basic phones (e.g., 6821) beyond their available line buttons in Webex Calling? Like using a feature access code or any other method to achieve this.I couldn’t find any relevant documen...
This feature is currently NOT available on Webex for Broadworks, but is available on Webex Calling Mobile.Could we please get this implemented - We are able to change the Caller ID via Webex Desktop app, but not Webex for Broadworks (Mobile).Cannot c...
