Webex Calling

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Hello  I'm testing the integration of WebEX Calling with Salesforce using the Webex App for Salesforce. I'm able to to see the WebEx widget integrated in Salesforce, I'm able to search Salesforce people, call them from the wiget or using the "make ca...

jose.jordao by Frequent Visitor
  • 1380 Views
  • 2 replies
  • 0 Helpful votes

Hello all, So I have a customer that wants to migrate from their on-premise UCM infrastructure to Webex calling. However, they have a concern regarding the cloud hosting platform of the webex calling. If for some reason, an internet disconnection eve...

momosebi by Frequent Visitor
  • 3281 Views
  • 7 replies
  • 0 Helpful votes

If the Webex app is left open on desktop and a call has not been made in a while, when trying to make a call, a pop up will appear that this function is currently unavailable and to speak to an admin. If the app is relaunched, the user can make and r...

aaronv by Community Member
  • 63 Views
  • 0 replies
  • 0 Helpful votes

Hello everyone,I am frequently called by people speaking foreign languages (French and Italian). I know that you can enable live transcription during a Webex meeting, but the issue is that these people are calling us outside of Webex and therefore do...

slavic by Community Member
  • 3452 Views
  • 2 replies
  • 0 Helpful votes

I am having trouble finding documentation on a few specifics for the Call Back feature in Customer Assist. My question is specifically on the mechanism when the customer does not answer the call back call. Based on testing, if the customer does not a...

lance-allen by Community Member
  • 71 Views
  • 0 replies
  • 0 Helpful votes

Is there a way to integrate Agentforce Voice directly with Webex Calling without using Service Cloud Voice?My requirement is that when a user places a call through Webex Calling, the call should automatically be routed or redirected to Agentforce Voi...

Attached is a snapshot of an 8811 device while on an active call.  The active call screen covers up the extension information, thereby no allowing a caller to know what extension they are calling from.This became important when one of our employees m...

VF61 by Community Member
  • 215 Views
  • 1 replies
  • 0 Helpful votes