We are in the process of moving from CUCM to Webex Calling. We are running in to a bit of a challenge with how to provide EM functionality on Webex Calling. Currently all CUCM phones in the org are assigned to a specific user and subscribed to EM ser...
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I'm integrating Salesforce with Cisco WebEx Contact Center. I installed the managed package and imported the xml for the call center. One of the steps is to assign the Webex Contact Center Agent permission set. This permission set does not exist. ...
Looking for a path that we can call a Webex paging group from a non Webex phone.There are several work arounds using virtual numbers, auto attendants and hunt groups, none have been successful. If anyone has been able to get this to work I would lov...
We have a phone with Webex (Samung XCover 7) set up with Telstra TIPT. It isn't receiving calls. It can make calls, but if you ring that phone, the caller will hear it ring but webex itself isn't ringing. When the call hangs up, webex will receive th...
Here's the layout:A bunch of locations in Webex Calling. Each location will also have an on-prem CUBE (LGW) that will be used for connectivity to that site's overhead paging system. I would like each site's paging process to use the same dial patter...
Resolved! Webex calling on Mac OS and IOS devices
can a user be logged into webex calling on a Mac OS device and an IOS device simultaneously?
Hello I'm testing the integration of WebEX Calling with Salesforce using the Webex App for Salesforce. I'm able to to see the WebEx widget integrated in Salesforce, I'm able to search Salesforce people, call them from the wiget or using the "make ca...
Hi, I have a strange problem, and I'm failing to find the right setting. I'm able to put an existing call on hold and answer a second call. However, many users are unable to; they only get the option to End Call and Answer. I validated that the users...
Resolved! Webex calling migration/HA
Hello all, So I have a customer that wants to migrate from their on-premise UCM infrastructure to Webex calling. However, they have a concern regarding the cloud hosting platform of the webex calling. If for some reason, an internet disconnection eve...
If the Webex app is left open on desktop and a call has not been made in a while, when trying to make a call, a pop up will appear that this function is currently unavailable and to speak to an admin. If the app is relaunched, the user can make and r...
Hi everyone,I’m currently trying to register a Yealink AX83H Wi-Fi handset as a Customer-Managed SIP Device in Cisco Webex Calling.Steps I’ve taken so far:Added the device in Control Hub as Customer Managed Device and obtained SIP credentials (userna...
Hello everyone,I am frequently called by people speaking foreign languages (French and Italian). I know that you can enable live transcription during a Webex meeting, but the issue is that these people are calling us outside of Webex and therefore do...
Placed in the wrong forum, sorry!
I am having trouble finding documentation on a few specifics for the Call Back feature in Customer Assist. My question is specifically on the mechanism when the customer does not answer the call back call. Based on testing, if the customer does not a...
Is there a way to integrate Agentforce Voice directly with Webex Calling without using Service Cloud Voice?My requirement is that when a user places a call through Webex Calling, the call should automatically be routed or redirected to Agentforce Voi...
