Need Assistance- We sent up the basic Webex calling contact center for our Talent Aquisition team. The issue I am having is that I have them assigned to a queue and attached to the specific departments auto attendant. When our talent team dials o...
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Forum Posts
I need to establish a call between Cisco CUCM PBX and Webex. We have below infrastructure with us on-premises 2 CUBE/ISR ISR1: Cisco 2200 (Cisco CME is configured and running) ISR2: Cisco 4400 (PSTN is configured and running) Cisco Unified CM Adminis...
Is there a way to copy the text of the phone number of a voicemail that has been forwarded so that it may be pasted in the Calling Dial pad to call the person that left the voicemail back, instead of using the green Audio button that calls back the p...
I've had a couple of users complain that the ringer on their Webex softphone defaults to max after a reboot. My own client does not have these issues so its hard to troubleshoot the issue.Has anyone else encountered this, is there a fix?
We are asking for your help, because we are unable to set up a system on the city Media LibraryIt seems simple on paper.As a reminder, we have 3 telephones on the media library.Main Switchboard (8904)Adult Switchboard (8905)Youth Switchboard (8906)Th...
Hello. I am trying to do a simple operation but I have a problem. I have 3 Webex phones 1 - Standard 2 - Old 3 - Young The operation expected by the service Call from outside, it rings on the Standard. If no answer or busy after 5 rings, forwarding t...
We have a UCCX script for our support line that currently allows the caller to record a message, and then that message is uploaded into Salesforce where it is associated with the correct case number. We have duplicated this script logic into a WxCC F...
Hello I would like to simply set up an announcement during closing hours and that after the announcement it is redirected to a messaging system So I have activated a queue with a night service everything works but I cannot define an option to be able...
Over the last week or so our business' Webex calling has been experiencing some rather odd events when calling outbound. About 30% of the numbers we call and reach an automated voicemail greeting, the greeting is garbled and high pitched. I have done...
Hello everyone, During initial configuration of Webex calling with local gateway we have encountered audio issue only in one direction - from Webex Cloud to ITSP. There is no audio but only static noise on the RTP stream from Webex. From ISP to Webex...
Information on Webex Calling and TTY support is sparse. Any insights on ADA compliance for TTY for Webex Calling would be appreciated.
Hello All !How are you all ? Great I hope !Whenever Receive a call in Webex it opens a new conversation. This causes my conversation queue to fill very fast and I miss important messages because they have scrolled off of the screen.Is there a way to ...
Hello all.I am looking for some clarification on the file requirements. In Control Hub, if I go to Location>Calling>Music on hold source I get this:If I go anywhere else to add a custom greeting through Calling>Features>Call Queue>Announcements I get...
Resolved! Make a Standard Webex without 10s delay
Hello I am deploying the Webex calling solution within my companyI would like to do something quite simple when someone calls my switchboard number, it plays an announcement and transfers directly to a number but I can't do it I have created an autom...
I'm looking at evaluating Webex App VDI with Citrix Virtual Apps and desktops 2203 LTSR CU2 and Citrix Workspace App 2203 LTSR. I have setup the optimization (Webex plugin for VDI at client and Webex App in Citrix session host) so that audio/video is...
