To fully leverage LCA CS, it's important to have the right links and resources at your fingertips. Key resources, such as definitions for adoption barriers, information on the latest Cisco Catalyst version, and details on digital customer consent, a...

Assigning Customer Success Managers is crucial, it does help us understand who is managing accounts/ use cases at the partner end, what is the percentage of partner managed use cases? where partners might need assistance..etc. This information does ...

Adding Customers contacts to LCA CS tool is key to make sure that all your customers are in a digital journey and are receiving the right content ( Playbooks content) for the right technology and at the right stage. The objective of these campaigns ...

Segmentation is a  capability that enables partners to segment their accounts based on how they view and report within their business. You can create custom tags to easily segment customers in ways that are beneficial to your customer success practi...

A Digital Consent is an agreement letter in which customers grant access to partners to see their product data, allowing Cisco to legally display customer’s product usage telemetry and installed base information. We encourage and assist Partners to ...