As a dedicated follower of our insights, you're likely already reaping the rewards of the LCA CS Performance Pulse. If you're not yet familiar with this powerful tool, take a moment to catch up by reading our previous blog post.  In our continuous e...

Welcome to the Lifecycle Practice Journey! This is your digital, end-to-end experience that can enable and equip you throughout your Cisco Customer Experience Lifecycle transformation. These 10 modules will guide you through the Cisco tools, program...

A CSM is important because they help ensure customer satisfaction by understanding customer needs and assisting them to optimally use a Cisco product or service. The CMS role is crucial for customer retention, loyalty, and facilitating business grow...

As a CX Spec and Gold Partner, Trustmarque delivers integrated services that support UK organizations through every step of the IT investment process. Operating across several core sectors - healthcare, central and local government, and corporates –...

Adoption Coverage Type in Customer Success highlights the importance of a tailored strategy for customer engagement. To effectively drive adoption, one of the best practices is to segment customers and employ a mix of coverage models and scaled adop...