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Place an external call from Voip phone 19xxxxxxxxxx, phone does not ring but shows it is on a call, with on call options appearing on soft keys, hold, end call, transfer. person being called never receives call. Internal calls to extensions are fine....
Collect Files in RT MT and go through the correct steps hit finish and get "No services/systems logs selected for trace collection"Use same steps on other Unity and CU CM sites and it works, just one customer site will not let me collect files in RT...
ISP finally acknowledged issue was on their end, but were not forthcoming in what the resolution was. I suspect the traffic was not handled as voice traffic.
