Unified Communications Infrastructure

Hi Anynone I want to know how to flow calls with mute, is there any documentation regarding that I tried to find it but had no luck. if know the flow call with mute how does the RTP stop sending with a party or the document regarding explaining the f...

Hi, We're in the process of reducing our billing cost for our DID usage and would like to know the best way to approach this. I ran the Unused DID report and having the carrier run reports of the DID usage on their side.  Our concern is we don't want...

I have a directory number that is shared across multiple phones.  We're trying to send calls from specific numbers to voicemail.  I have a voicemail box set up, but when we test it nothing happens when pressing iDivert softkey button.  Doesn't iDiver...

Hi! I set the hunt pilot with native call queuing a couple days ago, and only today started receiving complaints about agents not being able to transfer to those hunt pilot numbers. Before enabling call queuing, it was possible to transfer calls to t...

Hi, We have a CUCM 12.5 cluster both devices the publisher and subscriber is reporting high disk usage.  I have ran the Cisco free common space COP file to no improvement.  Both nodes are setup using one partition with each device provision for 110G....

I have an issue with the RTMT not showing the call logs for the publisher server under Voice/Video >> Session trace logs view >> RealTime data.The logs are working fine for the subscribers' servers.Do you have any recommendations on what I can check ...

Dears, Hope you are doing wellWe have no issues with jabber inside the Local network as everything works very well, also when using external network and calling internal numbers from jabber and answering from the Cisco SIP phones also everything is w...

I’ve been asked if our current Unity Connection Voice Mail has voice recognition in the Call Handler, so when a caller calls in and hits an Auto-Attendant for menu options they have the option to say of press one? If not available is there a release ...

Hello everyone,  Scenario is as follows: ITSP > CUBE > CUCM > Phone A call forward to Phone B > Phone B call forward to Mobile > CUCM > CUBE > ITSP Within the above scenario, CUCM is sending two Diversion Headers within the INVITE sending to CUBE.  R...

Hello dears,   I hope you are doing well.   We have a MRA deployment, with three CUCM clusters each one with a different domain. For several restrictions, we had to add the SRV's and A records to the /tandberg/etc/dnsmasq.conf.d/ folders, the hosts.c...

Hello! Does below sku's license the cucm? A-FLEX-NUPL-E A-FLEX-NUPL-A

Hello,we have 2 "BE7M-M6-K9" servers and we would like to upgrade the preinstalled VMware ESXi 7.0 U3 to 8.0 U2.During the upgrade, a warning states to move the servers from legacy BIOS to UEFI.In addition to the need to make this change via the CIMC...