Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Hello,
We are using CUCM version 11.5. We are piloting a third-party call monitoring\ recording solution that doesn't rely on UCCX (it uses the built-in bridge feature on the phone). We would like to have a single tone played for the agent (but n...
