Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
We have recently had multiple calls about users not having VM and the call being routed to the operator. At first, I thought the first user just hasn't had their VM set up. But when a second called and explained to me what happened, I took a look an...
So, it looks like the 0s are the actual numbers, which is fine for CM as they are getting calls. Looks like the issue is the 0s are no longer being recognized as actual digits by Unity, so they aren't being included when "dialing" the mailbox.
