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IP Telephony and Phones
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Unified Communications LDAP Custom Filters
Created by stephen.loveday on 10-23-2020 07:30 PM
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I am currently working on separating our Contact Center users from our Corporate Users via LDAP Custom Filters so that we can apply specific Feature Group Template to our Contact Center users and a specific template to our Corporate users.  I did not... view more
UCCE Solution Troubleshooting Based on Comprehensive Call Fl...
Created by Cisco Moderador on 10-23-2020 07:25 AM
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  This event had place on Thursday 22, October 2020 at 10hrs PDT  Introduction Contact Center call flows are fundamental to the successful implementation and support of Customer Voice Portal (CVP) and IP Interactive Voice Response (IP IVR) dep... view more
RONA in PCCE
Created by lnivala on 10-22-2020 03:36 PM
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I am confused about RONA.   I am looking at Precision Queue Interval report that I run at the end of the day to get daily totals.  One queue has 110 calls offered, 34 RONA, 76 Handled, and 0 abandoned.  Are RONA calls considered handle... view more
UCCE Solution Troubleshooting Based on Comprehensive Call Fl...
Created by Cisco Moderador on 10-22-2020 02:30 PM
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(view in My Videos) This event had place on Thursday 22, October 2020 at 10hrs PDT  Contact Center call flows are fundamental to the successful implementation and support of Customer Voice Portal (CVP) and IP Interactive Voice Response (IP IVR) deplo... view more
Webex Cloud Connected UC - connect your CUCM to Webex cloud ...
Created by azoupas on 10-22-2020 01:43 PM
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Dear all, there is a lot of evolution on Hybrid services for On-Premises CUCM/BE6k solution.  These kind of services allow customers to continue operate with on-premises Cisco Collab model and at same time get amazing features from the Webex cloud.&... view more
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